Melvin Brian D. Francisco
Lethbridge,Canada
Summary
Strategic Team Captain known for high productivity and efficient task completion. Specialize in leadership, strategic planning, and communication. Excel in time management, problem-solving, and adaptability, ensuring seamless team operations and goal achievement.
Overview
17
17
years of professional experience
Work History
Team Captain - Materials Handling
Southland Trailers
01.2025 - Current
- Coordinated daily tasks among team members to ensure efficiency and productivity.
- Provided feedback and coaching to help develop skillsets among individual members of the team.
- Mentored new staff on company policies and best practices in trailer assembly.
- Communicated with management regarding team performance and project updates.
- Organized materials in specified locations.
- Assessed materials to detect damage or defects.
- Ensured precision in documenting incoming and outgoing materials.
- Maintaining a culture of safety.
- Monitoring inventory and communicating any shortages.
- Handled various materials using forklifts, pallet jacks, and other material handling equipment.
Food Service Supervisor
Tim Hortons
10.2022 - 01.2025
- Assist the Restaurant Manager in driving Sales
- Supervise Team members to ensure that primary and secondary duties are completed
- Complete all required shift documentation
- Responsible for shift cash procedure
- Assist manager in stocks inventory and stock filling.
- Display knowledge of and works in compliance with Operation procedure, Food safety, Security, Health and safety, and employment standard and applicable legislation.
- Respond to guest service complaints in a timely manner, and resolving problems and turning potentially negative situations into positive situations.
Area Manager
Jollibee Foods Corporation
07.2016 - 09.2022
- Stores operation consultant for minimum 10 stores in the area.
- Maximized employee performance through coaching and leadership.
- Created positive sales and service environment through employee clarity, simplicity, and well-organized execution plan.
- Expanded customer base and increased stores profitability.
- High sight in ensuring correct Inventory level and driving efficient cost management.
- Secured regulatory compliance through detailed review and analysis of all internal and external requirements prior to granting approval.
Jollibee District Learning and Development Partner
Jollibee Foods Corporation
10.2014 - 07.2016
- Collaborated with HR- LD to plan, develop and implement store learning system.
- Developed and implemented Restaurant Operating Curriculum that is tailored service to the needs of the stores.
- Evaluated the stores training compliance and provided recommendations to meet training requirements.
Restaurant Manager
Jollibee Total NB
01.2011 - 10.2014
- Developed strategies in order to increase volume and meet profitability.
- Encouraged a positive work environment by advocating open communication and respect.
- Elevated guest experience by spending time focusing on top quality food, service, and a pleasing atmosphere.
- Led a restaurant to see increases in sales by committing to food quality, top service and effective promotion.
- Conducted regular staff performance reviews.
Area Coach
Jollibee Vietnam
01.2010 - 12.2010
- Facilitated the implementation of store opening plan by communicating objective across client, teams and departments, assigning multi-phases activities to appropriate personnel and coordinating timelines to ensure successful store launch.
- Conducted market research to learn of current trends and to perform sales activities accordingly.
- Collaborated with colleagues to discuss market information and strategies.
Assistant Restaurant Manager
Jollibee Foods Corporation
01.2009 - 12.2010
- Demonstrated effective skills in safe food handling and conducted workshops with staff to promote cleanliness and safety in the kitchen.
- Elevated the guest experience by spending time focusing on top quality food, service and pleasing atmosphere.
- Managed all accounting and bookkeeping procedures.
Education
Bachelor of Science - Business Management
Adventist University of the Philippines
Silang, Cavite, Philippines01.2001
Skills
- Strategic team guidance
- Efficiency enhancement
- Inventory management
- Quality management
- Regulatory safety compliance
- Service excellence
Timeline
Team Captain - Materials Handling
Southland Trailers
01.2025 - Current
Food Service Supervisor
Tim Hortons
10.2022 - 01.2025
Area Manager
Jollibee Foods Corporation
07.2016 - 09.2022
Jollibee District Learning and Development Partner
Jollibee Foods Corporation
10.2014 - 07.2016
Restaurant Manager
Jollibee Total NB
01.2011 - 10.2014
Area Coach
Jollibee Vietnam
01.2010 - 12.2010
Assistant Restaurant Manager
Jollibee Foods Corporation
01.2009 - 12.2010
Bachelor of Science - Business Management
Adventist University of the Philippines
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