MELVIN BIJU KURUVILLA
Whitehorse,YT
Summary
Highly organized expert with background in customer service management. Successful at managing multiple projects simultaneously while meeting tight deadlines and controlling costs. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Natu Oil
03.2022 - 04.2024
- Welcoming and directing visitors, clients, or customers to the appropriate person or department.
- Managing incoming calls, transferring calls to the appropriate personnel, and taking messages when necessary.
- Managing appointments, reservations, and cancellations for clients.
- Assisting with various administrative tasks such as typing, filing, data entry, and maintaining records.
- Addressing customer inquiries, concerns, and complaints in a professional and courteous manner.
- Communicating effectively with other departments, employees, and external parties to ensure smooth operations.
Assistant Manager
7-11 Convenience Store
12.2020 - 02.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Create the customer experience while focusing on brand, operational, and leadership excellence.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Sales Representative
Lululemon
08.2020 - 12.2020
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Sales Associate
Zara
01.2020 - 07.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
On Job Trainee (Operations)
MIJU PRECISION
06.2018 - 07.2019
- · Collaborated with employers to create customized training programs that addressed their specific needs.
- · Maintained detailed records of client progress and outcomes in order to measure program effectiveness.
- · Evaluated current trends in the local labor market in order to provide relevant advice regarding available jobs.
- · Verifying Proforma Invoices and drafting emails and supporting documents for payments related to overseas business.
Logistics Dispatcher
NILGARI LTD
10.2017 - 05.2018
- Developed strong relationships with carriers, negotiating favorable rates and improving service reliability.
- · Coordinated with shippers, receivers, and truckers to ensure efficient movement of freight.
- · Utilized logistics software to track inventory levels, manage orders, and monitor shipment progress.
- · Pricing negotiation with suppliers
Public Relations Intern
MALABAR GROUP
01.2017 - 06.2017
- Increased awareness of company services and products with implementation of PR strategies.
- · Communicating and building relationship with prospect clients.
- · Create weekly email blasts and maintain database
Education
Post Graduation - International Supply Chain Management
Douglas College
New Westminster, BC12.2021
Bachelor of Arts - Finance And Taxation
Mahatma Gandhi University
Kerala07.2019
Skills
- Customer Service
- Conflict Resolution
- Multitasking
- Interpersonal Skills
- Microsoft Office/ Dynamics
- Team building and Administration
Languages
English
Full Professional
Timeline
Front Desk Receptionist
Natu Oil
03.2022 - 04.2024
Assistant Manager
7-11 Convenience Store
12.2020 - 02.2022
Sales Representative
Lululemon
08.2020 - 12.2020
Sales Associate
Zara
01.2020 - 07.2020
On Job Trainee (Operations)
MIJU PRECISION
06.2018 - 07.2019
Logistics Dispatcher
NILGARI LTD
10.2017 - 05.2018
Public Relations Intern
MALABAR GROUP
01.2017 - 06.2017
Post Graduation - International Supply Chain Management
Douglas College
Bachelor of Arts - Finance And Taxation
Mahatma Gandhi University
Similar Profiles
Vikash ChapalaVikash Chapala
Cook at Natu Kitchen and BarCook at Natu Kitchen and Bar
Pedro Luiz Cid dos SantosPedro Luiz Cid dos Santos
Auxiliar de expedição at Natu KapilarAuxiliar de expedição at Natu Kapilar
Betty Edith Vargas BlasBetty Edith Vargas Blas
Asistente De Sanidad at Natu PeruAsistente De Sanidad at Natu Peru
RUSSELL ESPIRITURUSSELL ESPIRITU
Restaurant Cashier at TIM HORTONS WHITEHORSERestaurant Cashier at TIM HORTONS WHITEHORSE
JASPINDER SINGHJASPINDER SINGH
Warehouse Associate at Damco warehouseWarehouse Associate at Damco warehouse