MELVIN ALCAYDE
Welland,ON
Summary
To develop my fullest potential as an I.T professional with credibility and competence as I meet the company’s standards and goals and to interact, socialize and learn from the professional with integrity and respect. Flexible Technical Support Engineer with 8 years of experience helping clients maintain smooth operations. Expertise in Hardware and Software systems and Network environments. Commended for rapidly and effectively resolving downtime and efficiently integrating new hardware and components.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Technical Support Engineer
Atlantic Gulf & Pacific
06.2023 - 07.2023
- INEOS Project (Philippines)
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Provided guidance on installing and integrating new hardware components and software to remote clients.
- Performed root cause analysis of reported issues to enact corrections.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks
Technical Support Engineer
Atlantic Gulf & Pacific
01.2023 - 06.2023
- ILIJAN LNG Terminal (Philippines)
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided guidance on installing and integrating new hardware components and software to remote clients.
- Performed root cause analysis of reported issues to enact corrections.
Technical Support Engineer
Atlantic Gulf and Pacific Company Manila Inc
10.2021 - 10.2022
- EPIC Project (Philippines)
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided guidance on installing and integrating new hardware components and software to remote clients.
- Performed root cause analysis of reported issues to enact corrections.
Network and Technical Support Engineer
Atlantic Gulf And Pacific Company Manila Inc
08.2018 - 10.2021
- CTCI and VPCI Simlong Project (Philippines)
- Troubleshot complex multi-vendor network service provider issues.
- Assisted with implementation and support of network monitoring tools.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Managed, tracked, and coordinated problem resolution and escalation processes.
Network Engineer & Desktop Support
Unison Computer System
06.2016 - 06.2017
- Subcontractor in Atlantic Gulf & Pacific Inc. in Insular Life Alabang (Philippines)
- Assisted with implementation and support of network monitoring tools.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Managed, tracked, and coordinated problem resolution and escalation processes.
- Troubleshot complex multi-vendor network service provider issues.
Cable Technician
Unison Computer System
05.2015 - 06.2016
- Subcontractor in Atlantic Gulf & Pacific Inc.
- Ichthys Project (Philippines)
Education
Bachelor of Science - Information Technology
Lyceum of The Philippines University - Batangas
Philippines04.2015
High School Diploma -
Sta. Teresa College
Philippines04.2011
Primary Education
Lady Fatima Montessori School
Philippines04.2007
Skills
- Knowledge in configuring Cisco switches and routers
- Knowledge in Networking
- Knowledge in HP switches
- Knowledge in Ruckus Wireless Bridge and Wireless Access Point
- Knowledge in Ubiquiti Access Point
- Knowledge in Fuji Xerox, Kyocera and HP printer
- Oriented in Microsoft 2013, 2016 and 365
- Oriented in Windows 7 and Windows 10
- Software Installation and Troubleshooting
- Hardware Troubleshooting
- Hardware Upgrades
Certification
Rivan IT Switching and Routing with VOIP (CiscoCertified Network Associate) CCNA
Basic troubleshooting of Fuji Xerox
Timeline
Technical Support Engineer
Atlantic Gulf & Pacific
06.2023 - 07.2023
Technical Support Engineer
Atlantic Gulf & Pacific
01.2023 - 06.2023
Technical Support Engineer
Atlantic Gulf and Pacific Company Manila Inc
10.2021 - 10.2022
Network and Technical Support Engineer
Atlantic Gulf And Pacific Company Manila Inc
08.2018 - 10.2021
Network Engineer & Desktop Support
Unison Computer System
06.2016 - 06.2017
Cable Technician
Unison Computer System
05.2015 - 06.2016
Bachelor of Science - Information Technology
Lyceum of The Philippines University - Batangas
High School Diploma -
Sta. Teresa College
Primary Education
Lady Fatima Montessori School
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