Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Melvin Abraham

Mississauga,ON

Summary

CSC certified professional with over 1.9 years of experience in high-volume automobile claims management and 2 years of client advisory experience in banking. Demonstrates expertise in customer service, claims investigation, and providing support with strategic solutions. Skilled in client engagement, policy evaluation, and maintaining clear, organized documentation. Committed to continuous learning and seeking opportunities in banking to leverage a strong background in financial advisory and customer relationship management.


Overview

4
4
years of professional experience
1
1
Certification

Work History

Case Manager

Stellantis
05.2023 - Current
  • Supported customers through the claims process, providing clear guidance and ensuring that their needs were met with empathy and professionalism from start to finish
  • Managed high-volume automobile claims (over 170+ in a month), coordinating with internal teams and external vendors (e.g., repair shops and tow services) to facilitate seamless claim settlements
  • Conducted thorough investigations, reconciling estimates and validating information to resolve claims fairly and accurately, maintaining adherence to policy guidelines
  • Met all KPIs consecutively for over 3 quarters
  • Enhanced claims documentation and workflow processes to meet audit standards, increasing team productivity and claim processing efficiency
  • Delivered consistent, proactive communication to clients, ensuring transparency and building trust through regular status updates and timely responses
  • Customer satisfaction score of over 40% with all the cases handled

Client Advisor

Federal Bank- Trade Talks
01.2019 - 10.2021
  • Developed and implemented strategies for client satisfaction and retention, including using smart data to offer financial solutions, incentives for using digital banking and 24/7 customer support
  • Enhanced client relationships by providing personalized support, exceeding client expectations
  • Successfully retained 95% of the clients managed over 8 quarters
  • Cross-selling and bundling products to meet clients’ financial needs
  • And meeting 100% of the sales target
  • Forecasting business cycles and leveraging positive cash flows from investors by channeling funds into financial products such as fixed deposits and mutual funds
  • Periodical updates and check-ins to foster long-term relationships

Education

Diploma - Strategic Global Business Management

Conestoga College
02.2025

Bachelor’s - Commerce

Vinayaka Mission
01.2019

Skills

  • Risk Analysis and Compliance
  • Conflict Resolution
  • Customer Service
  • Claims Investigation
  • Client Relationship Management
  • Customer Retention
  • Sales and Business Development
  • SAP Analytics
  • Microsoft Office Tools
  • Power Bi
  • Case management
  • Case documentation

Certification

  • Canadian Securities Course (CSC), Certified, 2025
  • Conduct and Practices Handbook (CPH), In Progress

Languages

English
Full Professional

Timeline

Case Manager

Stellantis
05.2023 - Current

Client Advisor

Federal Bank- Trade Talks
01.2019 - 10.2021

Diploma - Strategic Global Business Management

Conestoga College

Bachelor’s - Commerce

Vinayaka Mission

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Melvin Abraham