MELROY JUDE D’S A

• Coordinated projects from initiation to completion, ensuring timely and within-budget delivery.
• Developed and managed project plans, schedules, and budgets.
• Facilitated communication among stakeholders, team members, vendors, and clients.
• Tracked progress, identified, and mitigated issues and complaints, and implemented quality control measures.
• Managed project documentation, reports, and updates.
• Collaborated with cross-functional teams (design, production, quality control) to achieve project goals.
• Monitored performance metrics such as cost, timeline, quality control and customer satisfaction levels.
• Resolved conflicts among team members by providing creative solutions that addressed all parties' needs.
• Assessed customer feedback in order to continuously improve service delivery processes or procedures.
• Contributed ideas towards process improvements that would increase efficiency or productivity levels.
• Ensured compliance with relevant regulations or standards when executing projects across multiple regions.
• Generated weekly, monthly, quarterly reports summarizing key performance indicators.
• Identified training needs for team members in order to keep them up-to-date on the latest industry trends.
• Drafted presentations outlining the current state of specific projects for review by senior managers.
• Conducted risk assessments and identified potential issues that could affect project success.
• Maintained a detailed database of project information including budgeting, resources and deliverables.

Noteworthy Projects handled include:

Ghaf tree at DMA stage – EXPO 2020

Coach Bulk Window Props - Europe & MENA 2024

Christmas activation setup 2023 at EXPO 2020

Louis Vuitton Mascot at Hamad International Airport, Doha.

• Managed a portfolio of 150 key client accounts, generating 1500,000 AED in revenue.
• Developed and executed strategic account plans to drive growth and customer satisfaction.
• Built and maintained strong relationships with C-level executives and decision-makers.
• Led cross-functional teams to deliver tailored solutions and services.
• Analyzed customer needs, identified opportunities, and proposed customized solutions.
• Implementing cost-saving initiatives and coordinating with the production manager to ensure that time frames are implemented.
• Negotiating with suppliers to get the best available pricing for goods and services from third-party vendors.
• Identified opportunities for cross-selling products and services to existing customers.
• Resolved client issues in a timely manner while maintaining excellent customer service standards.
• Conducted regular meetings with clients to review performance metrics, progress, and future goals.
• Analyzed market trends to identify new business opportunities for the company.
• Gathered feedback from clients regarding product quality and overall satisfaction levels.
• Maintained accurate records of all customer interactions in the CRM system.

Noteworthy handled include:

IAOM 2019 complete setup at Dubai WTC,

FF&E works for Ripley's Believe it or not at Global Village,

Al Watania exhibition stand at GFM 2019 Dubai WTC,

Iftar party setup for Ajman Ports at Ajman Ports.

• Building a database of local and international clients participating in various exhibitions all across the UAE.
• Achieving event sales target assigned, meeting clients to close deals, and providing end-to-end service.
• Coordinating with design and production teams to meet clients' requirements by providing the best design and costing.
• Going the extra mile by coordinating with the event organizers on the client's behalf in completing necessary formalities like electricity, structural forms, etc.
• Providing after-sales service to maintain client relations and even timely follow-ups to receive client payments.
• Provided training and guidance to new Account Managers.
• Conducted market research to identify potential customers.
• Resolved customer complaints in a timely manner.
• Presented product features and advantages to potential customers during sales meetings.
• Generated leads through cold calling activities.
• Developed successful customer relationships to boost sales opportunities.
• Renewed existing accounts by building relationships with clients.
• Onboarded new team members to integrate into organization.
• Attended trade shows and conferences as a representative of the company.

Noteworthy handled include: ITPS exhibition stand at DEAL 2017 Dubai WTC,

Al Watania exhibition stand at GFM 2016 Dubai WTC,

Amadio & C exhibition stand at BIG 5 Dubai WTC.

• Connecting with existing and new customers, pitching new plans (prepaid and postpaid).
• Achieving monthly sales targets, upselling services like data packs, calling cards, additional, and new SIM connections.
• Offering additional services like number redirection, call forwarding, itemized billing, caller tunes, and technical assistance.

• Providing technical assistance to customers facing issues with internet connectivity, WiFi, and email client configuration; setting up modem and router.
• Pitching upgrade of service plans to existing customers.
• Mentored junior staff members on best practices related to product design and implementation strategies.
• Managed customer inquiries with a focus on providing timely resolutions while maintaining excellent customer service levels.
• Investigated customer complaints in order to determine root cause then implemented corrective action plans accordingly.
• Offered one-on-one support for team members and managers to drive continuous improvement.
• Maintained positive working relationship with fellow staff and management.

Deputed in the Philippines for a 6-month program to train, handle, and support new staff. Provided assistance with customer escalations and achieving floor targets (AHT, CSAT, and QUALITY).

• Selling pharmaceutical drugs to Authorized Retail Chemist and small chains of pharmacies.
• Market research to understand clients' requirements with new products and providing feedback to the company to increase the overall product line.
• Maintained existing client database of chemists and doctors, promoting and selling various products, managing end-to-end delivery to meet client satisfaction.
• Cultivated relationships with existing customers to encourage repeat business.
• Trained junior sales staff on techniques for improving customer service experience.
• Utilized CRM software to track leads and manage accounts throughout the sales cycle.
• Generated reports summarizing sales performance metrics and presented findings to management team.
• Monitored feedback from customers regarding product quality and suggested improvements accordingly.
• Responded promptly to inquiries from potential customers about product features or pricing plans.
• Built and maintained strong, long-lasting customer relationships to ensure high levels of customer satisfaction.