Melony PRATER
West Sacramento
Summary
Customer service professional with extensive experience in conflict resolution and enhancing customer satisfaction. Proven ability to communicate effectively and solve problems, contributing to increased customer loyalty. Track record of successful team collaboration to meet organizational objectives in dynamic environments. Recognized for reliability and proactive service delivery. Dedicated customer service representative motivated to improve service satisfaction and contribute to overall company success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Truck Driver
Pro Vision Transport
08.2024 - 03.2025
- Maintained clean driving record while adhering to company policies and federal regulations.
- Demonstrated safe driving with zero accidents through strict compliance with safety protocols.
- Developed strong relationships with dispatchers to secure optimal job assignments based on skills.
- Achieved high customer satisfaction through professional client interactions during pickups and deliveries.
Truck Driver
Certified Express
06.2022 - 08.2024
- Maintained clean driving record in compliance with company policies and federal transportation regulations.
- Operated vehicles safely to prevent accidents and minimize delays.
- Proactively communicated with dispatch teams about changes affecting scheduled pickups or deliveries.
- Ensured client satisfaction through consistent communication during pickups and deliveries.
Truck Driver
XXI Century
08.2021 - 05.2022
- Demonstrated safe driving practices by adhering to regulations, achieving zero accidents.
- Maintained high customer satisfaction through professional interactions during pickups and deliveries.
- Documented cargo delivery times and vehicle maintenance for dispatch billing and inventory needs.
- Minimized delays by proactively planning routes based on weather and traffic changes.
- Streamlined route planning to adapt to last-minute changes, ensuring timely deliveries.
Truck Driver
High Road Carriers
11.2020 - 07.2021
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
Truck Driver
Werner Enterprises
04.2020 - 10.2020
- Executed safe driving practices to prevent accidents and minimize delays.
- Maintained a pristine driving record in compliance with company policies and federal regulations.
- Documented daily DOT log book entries accurately and submitted required paperwork.
Truck Driver
Marten Transportation
Mondovi
02.2020 - 03.2020
- Completed training sessions on defensive driving techniques and accident prevention methods.
- Conducted thorough vehicle inspections for mechanical and safety compliance.
- Maintained accurate logs of working hours to comply with regulations.
- Monitored vehicle performance and recorded incidents for operational improvement.
Truck Driver
Werner Enterprises
Omaha
07.2019 - 02.2020
- Conducted daily DOT pre-trip inspections to minimize delivery delays and risks.
- Maintained logs with accurate information to comply with internal requirements and DOT regulations.
- Transported goods efficiently to designated locations according to established delivery schedules.
Manager
Gilroy Garlic Usa Rv Park
Gilroy
05.2014 - 02.2019
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Oversaw daily operations, ensuring efficiency and strict adherence to quality benchmarks.
- Resolved customer inquiries and complaints requiring management-level escalation promptly.
- Enforced customer service standards, addressing issues to sustain high-quality service.
- Organized team activities to foster camaraderie and encourage a positive workplace culture.
- Provided leadership during organizational changes and crisis situations effectively.
Education
CDL - Truck Driving
Roadmaster
Bethlehem, PA06-2019
LPN - Nursing
Lebanon County Career Technology Center
Lebanon, PA06-2008
Skills
- Vehicle operation and inspection
- Route planning and cargo handling
- Safety regulations compliance
- Customer service excellence
- Time management
- Flexible scheduling
- Attention to detail
- Problem-solving and decision-making
- Cargo documentation
- DOT compliance
- Customer relationship management
- Customer service focus
Affiliations
- United States Navy 1995-1998
Education
LCCTC 2007
Roadmaster Trucking 2019
Certification
- CDL May 11th 2019
- LPN June 6th 2008
Timeline
Truck Driver
Pro Vision Transport
08.2024 - 03.2025
Truck Driver
Certified Express
06.2022 - 08.2024
Truck Driver
XXI Century
08.2021 - 05.2022
Truck Driver
High Road Carriers
11.2020 - 07.2021
Truck Driver
Werner Enterprises
04.2020 - 10.2020
Truck Driver
Marten Transportation
02.2020 - 03.2020
Truck Driver
Werner Enterprises
07.2019 - 02.2020
Manager
Gilroy Garlic Usa Rv Park
05.2014 - 02.2019
CDL - Truck Driving
Roadmaster
LPN - Nursing
Lebanon County Career Technology Center
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