Melonie Chavez
Anaheim
Summary
Customer Service Professional experienced in fast-paced drive-in environments. Delivered exceptional service by preparing and serving food items while maintaining cleanliness and organization, contributing to positive dining experiences. Enhanced operational efficiency through effective teamwork, precise cash handling, and strong problem-solving skills.
Overview
2
2
years of professional experience
Work History
Shift Leader
Sonics Drive In
Fullerton
08.2024 - Current
- Supervised team members during peak hours to enhance service efficiency and customer satisfaction.
- Coordinated shift schedules and delegated tasks to optimize team performance and workflow.
- Trained new staff on menu items and customer service standards.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Handled customer complaints and resolved issues promptly.
- Ensured compliance with health and safety regulations during shifts.
- Maintained cleanliness and organization of restaurant area to ensure a safe and welcoming environment for customers.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Managed inventory levels and conducted regular stock checks.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Education
La Habra High
La Habra, CASkills
- Team leadership
- Staff training
- Shift scheduling
- Team performance
- Inventory management
- Transaction management
- Order preparation
- Customer service
- Time management
- Multitasking
- Problem solving
- Bilingual
- Positive attitude
Languages
Spanish
Native/ Bilingual
Timeline
Shift Leader
Sonics Drive In
08.2024 - Current
La Habra High