Melody Carrillo
Cathedral City
Summary
Computer savvy professional with exceptional customer-friendly attitude and team collaboration skills as Front Desk Receptionist. Bilingual individual with proven abilities handling tasks simultaneously while delivering service with smile. Fluent in Spanish with solution-oriented approach.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Owner Loyalty Manager
Palm Springs Nissan
Cathedral City, CA
05.2023 - Current
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Interacted well with customers to build connections and nurture relationships.
- Instituted structured follow-up processes with clients post-issue resolution, ensuring satisfaction and gathering valuable feedback for continuous service improvement.
- Established performance and service goals and held associates accountable for individual performance.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Cross-trained in service and sales; manage sales reports, process new vehicle inventory for business office, and scan sales contracts.
- Checked in vehicles for service, scheduled appointments for service and sales, and resolved customer complaints.
- Processed repair orders using the CDK software.
PBX Operator
Hilton Grand Vacation
11.2022 - 02.2023
- Created and maintained company phone directory with current extensions and staff information.
- Trained and mentored new PBX operations employees.
- Supported customers by managing over a hundred calls per day efficiently while maintaining professionalism and upbeat tone.
- Answered calls on Mitell system and engaged customers with friendly, professional demeanor.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Collected and verified telephone numbers, addresses and proper spelling of names.
- Scheduled and coordinated conference calls and video teleconferences.
- Provided relay service for hearing-impaired users.
- Operated digital paging system to notify recipients of incoming calls.
- Implemented appropriate booking strategies to verify reservation accuracy and provide service excellence.
- Kept accounts in balance and ran daily reports to verify totals.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Front Desk Clerk
Palm Canyon Resort
Palm Springs, CA
09.2021 - 11.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Collected room deposits, fees and payments.
- Maintained transaction security by verifying payment cards against identification.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Resolved service-related problems and documented actions in system.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Used internal software to process reservations, check-ins and check-outs.
Education
High School Diploma -
Rancho Mirage High School
Rancho Mirage, CA06.2019
Skills
- Self-Motivated
- Personable and Friendly
- Reliable and Trustworthy
- Stocking and replenishing
- Sales trends
- Problem-solving skills
- Client Service
- Multi-tasking strength
- Documentation and Reporting
- Prioritization and Time Management
- Bilingual
- Microsoft Office Suite
Certification
- CPR certified
- Food Handler's Card
Timeline
Owner Loyalty Manager
Palm Springs Nissan
05.2023 - Current
PBX Operator
Hilton Grand Vacation
11.2022 - 02.2023
Front Desk Clerk
Palm Canyon Resort
09.2021 - 11.2022
High School Diploma -
Rancho Mirage High School