Summary
Overview
Work History
Education
Skills
Timeline
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Melody Xiong

Elk Grove

Summary

Diligent worker with a proven record in customer relationship management and persuasive communication, honed across roles at SilverSun and other companies. Excelled in boosting customer satisfaction and sales revenue through expert product and service knowledge. Demonstrates exceptional customer service and a knack for fostering strong customer relationships, significantly enhancing the purchasing experience.

Overview

8
8
years of professional experience

Work History

Sales Consultant

SilverSun
09.2024 - Current
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Provided sales and customer service assistance to walk-in traffic
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Followed up with existing customers to provide additional support and address concerns.
  • Responded to telephone and in-person requests for information.

Sales Associate

Xiong Farm
04.2018 - 08.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Manufacturing Production Associate

Silvertron
05.2017 - 11.2022
  • Made sure that products were produced on time and are of good quality.
  • Assembled products to meet production requirements and daily established quotas.
  • Utilized hand tools and machinery to safely complete assembly processes.
  • Collaborated with team members to meet production deadlines.
  • Organized work to meet demanding production goals.

Education

High School Diploma -

Calvine High School
Sacramento, CA
05-2021

Skills

  • Customer relationship management
  • Customer service
  • Product and service knowledge
  • Product and service sales
  • Persuasive communication

Timeline

Sales Consultant

SilverSun
09.2024 - Current

Sales Associate

Xiong Farm
04.2018 - 08.2024

Manufacturing Production Associate

Silvertron
05.2017 - 11.2022

High School Diploma -

Calvine High School

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Melody Xiong