Melody Turgeon
Brantford,ON
Summary
Dependable customer service professional with strong critical thinking and problem-solving abilities. Proven track record in efficiently operating cash registers and delivering exceptional service that fosters customer loyalty. Recognized for effective communication and teamwork skills, contributing to a positive guest experience.
Overview
2
2
years of professional experience
Work History
Accounts Receivable Clerk
Gatestone & Co
Brantford, Ontario
03.2019 - 08.2020
- Responsible for entering customer payments into the accounting software system.
- Analyzed customer account information to identify discrepancies or trends in payment history.
- Processed invoices, credit memos, and other documents related to accounts receivable.
- Prepared monthly statements for customers and sent out reminder notices when necessary.
- Conducted research on customer accounts as needed to answer inquiries or resolve issues related to payments received or owed.
Cashier
Zehrs
Brantford, Ontario
09.2018 - 03.2019
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
Crew Member
McDonald's
Brantford, ON
03.2018 - 09.2018
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Provided excellent customer service to maintain a positive atmosphere for guests.
Education
High School Diploma -
North Park Collegiate And Vocational School
Brantford, ON06-2018
Skills
- Product restocking
- Credit and cash transactions
- Point of sale system
- Safety awareness
- Cleaning
- Hospitality and accommodation
- Time management skills
Volunteer
Volunteer Advertising Manager for the Brantford School of Instrumental Music since November of 2023.
Affiliations
Member of the Brantford Memorial Concert Band, Bell City Band, and the Telephone City Musical Society.
References
References available upon request.
Timeline
Accounts Receivable Clerk
Gatestone & Co
03.2019 - 08.2020
Cashier
Zehrs
09.2018 - 03.2019
Crew Member
McDonald's
03.2018 - 09.2018
High School Diploma -
North Park Collegiate And Vocational School
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