Melody Trousdale
Vaughan
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
5
5
years of professional experience
Work History
Server
Boston Pizza
06.2023 - 02.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Bussed and reset tables to keep dining room and work areas clean.
Restaurant Hostess
Boston Pizza
12.2022 - 06.2023
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
Shift Trainer
McDonald's
11.2019 - 10.2022
- Contributed to the achievement of company goals by ensuring that all team members were adequately trained in relevant processes and equipment use.
- Facilitated cross-training initiatives within the team to promote versatility among staff members and improve overall workflow efficiency.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Balanced multiple responsibilities efficiently, providing exceptional service during high-traffic shifts.
Education
Practical Nursing Diploma - Nursing
Seneca
King City, ON12-2026
Bachelor of Health - Health Studies
York University
Toronto04-2025
Skills
- Strong work ethic
- Team collaboration
- Quality control
- Customer service
- Cleanliness standards
- Hospitality service expertise
Timeline
Server
Boston Pizza
06.2023 - 02.2025
Restaurant Hostess
Boston Pizza
12.2022 - 06.2023
Shift Trainer
McDonald's
11.2019 - 10.2022
Practical Nursing Diploma - Nursing
Seneca
Bachelor of Health - Health Studies
York University
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