Melody Torres
Santa Ana
Summary
Phlebotomist with a comprehensive background in patient care, exemplifying adaptability through effective blood draws for varied patient demographics. Proven ability to manage specimen tracking and maintain strong organizational practices. Experience in customer service enhances communication skills, contributing to a positive patient experience in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Phlebotomist
Hoag Memorial Hospital Presbyterian
Newport Beach
09.2024 - Current
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Tracked collected specimens by initialing, dating, and noting times of collection.
Barista
Starbucks
Irvine
09.2022 - 09.2024
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Cashier
Sprouts Farmer Market
Irvine
12.2021 - 08.2022
- Operated cash register for cash, check, and credit card transactions with high accuracy to ensure efficient service.
- Maintained balanced cash drawer, ensuring accurate accounting and smooth transaction process at shift end.
- Greeted customers upon entry and addressed needs promptly to enhance shopping experience.
Education
Associate of Science - Cardiovascular Ultrasound Technician
Orange Coast College
Costa Mesa05-2029
High School Diploma -
Century High School
Santa Ana05-2020
Skills
- Team player
- Customer service
- Multitasker
- Venipuncture techniques
- Organizational skills
- Fast-paced adaptability
- Patient communication
Certification
- California Phlebotomy Technician I Certification
Timeline
Phlebotomist
Hoag Memorial Hospital Presbyterian
09.2024 - Current
Barista
Starbucks
09.2022 - 09.2024
Cashier
Sprouts Farmer Market
12.2021 - 08.2022
Associate of Science - Cardiovascular Ultrasound Technician
Orange Coast College
High School Diploma -
Century High School