Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Melody Torres

Santa Ana

Summary

Dynamic and adaptable professional with experience at Hoag Memorial Hospital Presbyterian as a Phlebotomist, excelling in patient comfort and specimen tracking. A team player with strong organizational skills, fluent in Spanish, and adept at multitasking in fast-paced environments, consistently enhancing service quality and customer satisfaction.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Phlebotomist

Hoag Memorial Hospital Presbyterian
09.2024 - Current
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Tracked collected specimens by initialing, dating, and noting times of collection.

Barista

Starbucks
09.2022 - 09.2024
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.

Cashier

Sprouts Farmer Market
12.2021 - 08.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Education

Associate of Science - Radiology

Orange Coast College
Costa Mesa, CA
05-2028

Century High School
Santa Ana, CA
05-2020

Skills

  • Team player
  • Customer service
  • Multitasker
  • Organizational skills
  • Can work in a fast paced environment
  • Fluent in Spanish

Certification

  • Adult and Pediatric First Aid/CPR/AED
  • California Phlebotomy Technician I Certification
  • Food Handlers Card

Timeline

Phlebotomist

Hoag Memorial Hospital Presbyterian
09.2024 - Current

Barista

Starbucks
09.2022 - 09.2024

Cashier

Sprouts Farmer Market
12.2021 - 08.2022

Associate of Science - Radiology

Orange Coast College

Century High School

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Melody Torres