Melody Tigani
Listowel,ON
Summary
Assist in providing client services within wide variety of fields, with strong foundation in psychology, rehabilitation and social work, including support for families. Skilled in assisting clients by identifying and obtaining available benefits and social and community services. Support social workers in developing, organizing and conducting programs to prevent and resolve problems relevant to substance abuse, human relationships, rehabilitation, or dependent care.
Overview
32
32
years of professional experience
Work History
Central Intake Coordinator
CMHA Huron Perth(Choices For Change)
06.2021 - 01.2024
- Enhanced client experience by efficiently managing intake processes and ensuring accurate documentation.
- Streamlined communication between programs through effective coordination of patient referrals and appointments.
- Facilitated community partner resources by offering contact information and support.
- Reduced wait times for services by effectively prioritizing urgent cases in consultation with clinical staff.
- Contributed to a positive workplace culture by actively participating in team meetings and offering constructive feedback on process improvements.
- Maintained strict adherence to privacy regulations, ensuring the confidentiality of sensitive client information at all times.
Housing Stability Worker
CMHA Huron Perth(Choices For Change)
04.2019 - 04.2021
- Improved client housing stability by developing individualized case management plans and providing ongoing support.
- Enhanced client self-sufficiency through the coordination of relevant community resources and services.
- Reduced homelessness rates in the community by successfully placing clients in permanent, affordable housing options.
- Streamlined case management processes for increased efficiency and effectiveness with thorough documentation practices.
Court Support
CMHA Huron Perth(Choices For Change)
06.2017 - 04.2019
- Enhanced courtroom proceedings by providing emotional support to clients during trial processes.
- Facilitated Diversion Program and communication between victims, law enforcement, and legal professionals for better case outcomes.
- Streamlined referral processes by establishing relationships with community resources and service providers.
- Collaborated with multidisciplinary teams to develop comprehensive Diversion plans for substance users for first offences.
Residential Program Manager
Women's Shelter Of Huron
08.1991 - 09.2016
- Developed comprehensive personal plans, ensuring timely completion of goals and objectives.
- Streamlined communication channels for improved team collaboration and client satisfaction.
- Boosted staff productivity by providing continuous training and development opportunities.
- Established strong relationships with community partners, expanding the reach of residential services.
- Improved client retention rates through consistent monitoring and evaluation of service delivery.
Education
Bachelor of Arts - Sociology
McMaster University
Hamilton, ON04.1985
Social Service Worker
Mohawk College of Applied Arts And Technology
Hamilton, ON04.1983
Timeline
Central Intake Coordinator
CMHA Huron Perth(Choices For Change)
06.2021 - 01.2024
Housing Stability Worker
CMHA Huron Perth(Choices For Change)
04.2019 - 04.2021
Court Support
CMHA Huron Perth(Choices For Change)
06.2017 - 04.2019
Residential Program Manager
Women's Shelter Of Huron
08.1991 - 09.2016
Bachelor of Arts - Sociology
McMaster University
Social Service Worker
Mohawk College of Applied Arts And Technology
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