Melody Shears
Abbotsford,BC
Summary
Experienced with client relationship management, ensuring satisfaction and loyalty. Utilizes strategic sales techniques to identify and capitalize on opportunities. Knowledge of CRM systems and effective communication for optimal results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Inside Sales Representative - Canadian Market
Longboard Products
09.2023 - Current
- Delivered detailed quotes and material estimates based on project specifications
- Collaborated closely with the CAD team by reviewing architectural plans and elevations
- Generated leads, managed follow-ups, and successfully closed sales
- Researched project details using ConstructConnect for bid dates, addendums, and subcontractor information
- Provided information on sustainability practices
- Conducted on-site Lunch & Learns and accredited presentations at architectural offices across Canada
- Represented the company at North American trade shows and hosted virtual/in-person product knowledge sessions for national dealers
- Established and maintained relationships with clients and architectural partners
- Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
- Participated in industry events and trade shows to network with prospects, gather leads, and increase brand awareness.
- Attended bi-weekly review meetings with other team members to discuss improvements, wins & losses.
- Built relationships with customers and community to promote long term business growth.
- Maintained current knowledge of evolving changes in marketplace.
- Performed effectively in self-directed work environment
Inside Sales Representative - Central US
Longboard Products
12.2022 - 09.2023
- Provided product knowledge and technical support to architects, contractors, and homeowners
- Delivered detailed quotes and material estimates based on project specifications
- Collaborated closely with the CAD team by reviewing architectural plans and elevations
- Generated leads, managed follow-ups, and successfully closed sales
- Participated in industry events and trade shows to network with prospects, gather leads, and increase brand awareness.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Attended bi-weekly review meetings with fellow Inside Sales Representatives to share insights and collaborate on strategies for improvement.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Contributed to team objectives in fast-paced environment.
- Attended monthly sales meetings and quarterly reviews.
Inside Sales Coordinator - Client Care
Longboard Products
08.2022 - 12.2022
- Offering support through various channels, including online chat, phone, and email
- Followed up with customers by phone and email to resolve issues quickly and answer questions.
- Processed customer orders and resolved questions and concerns regarding products, pricing and availability.
- Collaborated closely with outside sales representatives to ensure smooth transactions and coordination of efforts.
- Educated customers about billing, payment processing and support policies and procedures.
- Identified and resolved discrepancies and errors in customer accounts.
- Managed high-volume order entry while maintaining exceptional attention to detail, contributing to a reduction in errors and subsequent returns or exchanges.
Office Manager
Re/Max Alder Center
10.2021 - 08.2022
- Completed RDI's through Fraser Valley Real Estate Board and processed listing contracts
- Managed staging and de-staging of homes for showings, ensuring optimal presentation
- Handled bank deposits, legal document signings, and the creation of purchase and sale contracts
- Obtained city permits and bylaws, and compiled grow-op documentation for legal contracts
- Managed client relationships with agents, mortgage brokers, and insurance agents
- Assisted in basic event planning and community engagement initiatives
Patient Care Coordinator
Greenleaf Medical Clinic
06.2017 - 10.2021
- Scheduled patient appointments efficiently
- Performed executive assistant duties, including coordinating personal appointments, conferences, and company events
- Managed a multi-line switchboard phone system
- Assisted multiple physicians during in-person and virtual clinic days
- Handled bank deposits and organized expenses for the CEO and business trips
- Ensured patient confidentiality and provided support
- Delegated company emails to appropriate channels
- Created, documented, and profiled physicians' clinical letters for prescriptions, dosage, adverse reactions, and patient medical histories
- Prepared bi-monthly accounting records for financial reporting
CSR / E-Comm Accounts
Mercana Home and Art Decor
03.2016 - 06.2017
- Released and processed orders via phone, email, and online e-commerce platforms
- Managed cross-border shipping and billing
- Scheduled international freight orders
- Oversaw online account management, including sales, product information, and event planning for platforms I.E Wayfair, Joss & Main, Amazon, Ashley Furniture, Gilt, and Houzz
- Processed credit payments, refunds, and wire transfers
- Delivered excellent client care with a first-on-phones approach
Education
Class of 2013 - Continuing education
Terry Fox Secondary
Associates Degree - Medical Admin
Vancouver Career College
01.2015
Skills
- Attention to Detail
- Exceptional customer service
- Cheerful and energetic
- Relationship Development
- Product Knowledge
- Email and Phone Etiquette
- Relationship Building
- Problem-Solving
- Conflict Resolution
- Decision-Making
- Dependable
Certification
Building Science (LU/HSW), 16, Douglas College, Service & Skills Development
References
Available upon request
Accomplishments
- Successfully completed Building Science earning 16 LU/HSW Credits
- Successfully completed Sales & Service Skill Development through Douglas College
Timeline
Inside Sales Representative - Canadian Market
Longboard Products
09.2023 - Current
Inside Sales Representative - Central US
Longboard Products
12.2022 - 09.2023
Inside Sales Coordinator - Client Care
Longboard Products
08.2022 - 12.2022
Office Manager
Re/Max Alder Center
10.2021 - 08.2022
Patient Care Coordinator
Greenleaf Medical Clinic
06.2017 - 10.2021
CSR / E-Comm Accounts
Mercana Home and Art Decor
03.2016 - 06.2017
Associates Degree - Medical Admin
Vancouver Career College
Class of 2013 - Continuing education
Terry Fox Secondary
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