Melody Saint-Amour
San Marcos,CA
Summary
Over 10 years of experience in Learning and Development, with a blend of creativity, data insight, and leadership to support continuous growth and deliver innovative training solutions at all levels of an organization.
Overview
10
10
years of professional experience
Work History
Manager of Field Learning and Development
Dutch Bros Coffee
01.2023 - Current
- Developed, implemented and managed clear learning and training pathways from Barista to Business Coach, supporting career progression for 24,000+ employees.
- Aligned learning strategies with business goals, boosting team performance and efficiency metrics by 20%.
- Analyzed LMS data to optimize training pathways, reducing training time by 10%, while increasing training completion by 15%.
- Standardized educational materials and training processes, enhancing training consistency across 970+ locations.
- Led field learning team of Instructional designers and Field Training Specialists, achieving a 98% satisfaction rate in employee feedback.
Field Learning Strategy Lead
Dutch Bros Coffee
04.2021 - 01.2023
- Evaluated and improved training initiatives, increasing role readiness through shop visits, data, and feedback loops.
- Designed role-specific training for leadership impacting 500+ employees annually.
- Partnered with HQ to align and enhance training documentation, reducing errors by 30%.
Director of Training and Development
Dutch Bros West Side LLC
09.2016 - 04.2021
- Led a team of 30+ leaders opening 8 Dutch Bros Locations.
- Developed Barista to Manager training frameworks, for 400+ employees and 100+ leadership roles.
- Assessed, adapted, and grew learning programs to drive a 12% increase in training effectiveness, leveraging training scores to track progress and pinpoint improvement areas.
Traveling Trainer
Dutch Bros Coffee
04.2015 - 09.2016
- Partnered with HQ to open 10+ new shops, ensuring operational readiness and alignment with core values.
- Trained 200+ new employees in company culture, values, and operations, achieving a 95% retention rate during the first year of operation.
- Collaborated with Franchisees and Operators to develop scalable shop management practices, leading to a 15% increase in first-year shop performance metrics.
Education
Bachelor of Arts - Communications
Grand Canyon University
Skills
- Strategic and Inclusive Leadership
- Talent Development
- Learning Program Development
- Scalable Learning Solutions
- Exceptional Oral and Written Communication
- Stakeholder Management and Collaboration
- Project Management and Results Measurement
- Needs Analysis
- Adult Learning Theory
Timeline
Manager of Field Learning and Development
Dutch Bros Coffee
01.2023 - Current
Field Learning Strategy Lead
Dutch Bros Coffee
04.2021 - 01.2023
Director of Training and Development
Dutch Bros West Side LLC
09.2016 - 04.2021
Traveling Trainer
Dutch Bros Coffee
04.2015 - 09.2016
Bachelor of Arts - Communications
Grand Canyon University
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