Melody Robinson
West Brooklyn,NS
Summary
Energetic and dependable professional with excellent customer service, organizational and communication skills. Anticipates customer needs and provides service proactively while quickly and accurately responding to customer inquiries. Demonstrates consistently positive attitude and creates welcoming atmosphere for customers and colleagues.
Overview
8
8
years of professional experience
Work History
VLT Attendant
Glooscap Ventures
05.2024 - Current
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Handled cash transactions accurately, ensuring proper documentation for financial records.
- Responded to customer requests efficiently and with knowledgeable assistance.
Customer Loyalty Specialist
Blue Ocean Contact Centre
05.2022 - 12.2023
- Participated in ongoing training sessions, keeping up-to-date on industry trends and best practices.
- Consistently met or exceeded performance metrics while maintaining high levels of customer satisfaction.
- Provided excellent customer service and provided answers to client questions within set standards.
- Educated customers about rewards programs, ensuring they understood all available options for maximizing value from their purchases or interactions with the company.
Service Manager/Customer Service Key Holder
Peavey Mart
03.2017 - 12.2021
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of front cash staff members to meet business goals.
- Monitored service staff performance and provided feedback for improvement.
Education
High School Diploma -
Kingstec Communinity College, Now NSCC
Kentville, NS06-1992
Skills
- Strong work ethic
- Team player attitude
- Reliability and punctuality
- Customer request handling
- Cash handling experience
Timeline
VLT Attendant
Glooscap Ventures
05.2024 - Current
Customer Loyalty Specialist
Blue Ocean Contact Centre
05.2022 - 12.2023
Service Manager/Customer Service Key Holder
Peavey Mart
03.2017 - 12.2021
High School Diploma -
Kingstec Communinity College, Now NSCC
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