Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
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Melody Powers

Victoria,BC

Summary

Dynamic and versatile professional with a proven track record at Hey Happy, enhancing customer satisfaction and team productivity through exceptional service and leadership. Skilled in workflow management, creative and professional writing. I excel in fostering positive environments and driving sales with innovative strategies. Demonstrated ability to lead with empathy and precision, significantly improving operational efficiency. I bring my creativity and experience into every project.

Overview

8
8
years of professional experience

Work History

Barista

Hey Happy
09.2021 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Elevated coffee quality and consistency using precise measurements and techniques for every order.
  • Created seasonal beverage menu, driving increased interest and sales during holiday periods.

Senior Staff Writer

The Martlet
08.2023 - 05.2024
  • Expanded online readership by optimizing content for search engine visibility using SEO best practices.
  • Cultivated positive relationships with sources, gaining exclusive access to information for unique news coverage opportunities.
  • Contributed to the development of editorial guidelines and style guides for consistent brand messaging across all content platforms.
  • Continuously honed writing skills through participation in workshops, online courses, and professional development opportunities.
  • Conducted in-depth research to ensure accuracy and credibility in all published works.
  • Enhanced readability of articles by meticulously editing and proofreading content before publication.
  • Spearheaded special projects such as long-form features or investigative reports, demonstrating versatility in writing styles.
  • Managed multiple assignments simultaneously, consistently meeting tight deadlines under pressure.
  • Increased audience engagement by integrating multimedia elements such as videos, images, and infographics into articles.
  • Developed compelling story ideas for diverse audiences, resulting in increased reader engagement.
  • Stayed up-to-date with current events and trends to stay ahead of competition.
  • Investigated important community issues and put together well-received reports.
  • Built strong relationships with sources to gain access to exclusive information.
  • Researched and analyzed newsworthy events, trends and issues.

Supervisor

JJBean
09.2017 - 08.2021
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.

Lead Barista

Nordstrom
10.2017 - 09.2018
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
  • Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
  • Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
  • Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.

Barista

The Stick in the Mud
02.2017 - 10.2017
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.

Education

Bachelor Of Fine Arts - Writing

University of Victoria
Victoria
12.2024

Acting On Film And Television - Acting

Vancouver Film School
Vancouver, BC
02.2017

Skills

  • Attention to detail
  • Friendly and outgoing
  • Time management
  • Exceptional customer service
  • Team leadership
  • Adaptive and creative
  • Safe food handling
  • Workflow management
  • Verbal and written communication
  • Physical stamina
  • Hospitality and accommodation
  • Customer service
  • Creative
  • Excellent Writing Skills

Websites

Languages

English

Timeline

Senior Staff Writer

The Martlet
08.2023 - 05.2024

Barista

Hey Happy
09.2021 - Current

Lead Barista

Nordstrom
10.2017 - 09.2018

Supervisor

JJBean
09.2017 - 08.2021

Barista

The Stick in the Mud
02.2017 - 10.2017

Bachelor Of Fine Arts - Writing

University of Victoria

Acting On Film And Television - Acting

Vancouver Film School

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Melody Powers