Melody Phouthavong
Montréal,Canada
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently in fast paced environments to ensure smooth operations, and to support executive teams. My team collaboration and adaptability to changing needs drive consistent achievements of organizational goals. Known for reliability and fostering positive work environment.
Overview
7
7
years of professional experience
Work History
Administrative Assistant & Bookkeeper
Conval Quebec
03.2025 - Current
- Enter, edit and proofread correspondence, invoices, reports and related materials
- Open and distribute incoming mail and emails
- Coordinate the flow of information internally with other departments and organizations
- Schedule and confirm appointments, meetings and seminars
- Keep financial records and balance/maintain various accounts using manual and computerized bookkeeping systems
Emergency service assistant agent
Allianz Global Assistance
11.2022 - 01.2025
- Manage incoming urgent calls
- Assist in the opening of medical claims
- Discuss and confirm coverage and insurance plans
- Complete and send reports in a timely manner
- Resolve client inquiries and issues, maintaining a high level of professionalism and courtesy
Receptionist et Administration
Galerie NuEdge Fine Arts International
06.2020 - 02.2023
- Greet customers and direct them to the appropriate services
- Update records and send invoices, information guides and forms
- Open and distribute incoming mail and other documents
- Establish and maintain records/files in filing system
Customer service agent
Cook It
04.2020 - 12.2020
- Respond to customer inquiries in person, by phone or by email
- Take customer orders for goods and services
- Update files and send invoices, information guides and forms
- Receive and process payments
Customer service agent & sales
Quickstyle Industries
09.2018 - 08.2020
Education
College studies -
Cegep Vanier
High School Studies -
Collège Français
Skills
- Microsoft Office
- Photoshop
- Java
- Adobe Reader
- Docusign
- AWD
- Mainframe
- Sharepoint
- Salesforce
- Ariba
- Zoom
- Google Workspace
Languages
French
English
Spanish
Laotian
Timeline
Administrative Assistant & Bookkeeper
Conval Quebec
03.2025 - Current
Emergency service assistant agent
Allianz Global Assistance
11.2022 - 01.2025
Receptionist et Administration
Galerie NuEdge Fine Arts International
06.2020 - 02.2023
Customer service agent
Cook It
04.2020 - 12.2020
Customer service agent & sales
Quickstyle Industries
09.2018 - 08.2020
High School Studies -
Collège Français
College studies -
Cegep Vanier
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