Summary
Overview
Work History
Education
Volunteer and Extra Curricular
Timeline
Generic

John Owen

Kingston,Ontario

Summary

Service focused manager with over thirty four years of experience dedicated to delivering positive customer experience. Strong leader with sound judgment and problem solving

Overview

36
36
years of professional experience

Work History

General Manager

Best Western FIreside Inn
03.2005 - Current
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.

Assistant General Manager

Best Western Fireside Inn
06.1995 - 03.2005
  • Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
  • Enhanced communication among team members through regular meetings, promoting open dialogue about challenges and opportunities for improvement.
  • Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout establishment.
  • Established strong relationships with local vendors to secure high-quality products at competitive prices for our customers'' enjoyment.
  • Assisted in recruitment, hiring, and onboarding process for new employees to build skilled workforce committed to excellence in service delivery.

Food and Beverage Manager

Ramada Inn
11.1992 - 06.1995
  • Worked closely with marketing teams on promotional activities that generated increased foot traffic.
  • Implemented cost-saving measures in purchasing, resulting in significant budgetary improvements.
  • Implemented creative solutions for space optimization during peak hours or busy seasons.
  • Oversaw hiring process for new employees, selecting top talent to join our team.

Bar & Restaurant Manager

Ramada Inn
10.1990 - 11.1992

Catering Manager

Red Oak Inn
06.1988 - 10.1990

Education

Bachelor of Commerce -

University of Guelph
Guelph, ON
04.1988

High School Diploma -

Centennial Secondary School
Belleville, ON
06.1984

Volunteer and Extra Curricular

Director at Large for the Kingston Accommodation Partners

Royal Military College Men's Soccer Goalie Coach

Queen's Junior Gaels Assistant Coach with Men's Regional U18 and SOSA U13 boys soccer teams

Timeline

General Manager

Best Western FIreside Inn
03.2005 - Current

Assistant General Manager

Best Western Fireside Inn
06.1995 - 03.2005

Food and Beverage Manager

Ramada Inn
11.1992 - 06.1995

Bar & Restaurant Manager

Ramada Inn
10.1990 - 11.1992

Catering Manager

Red Oak Inn
06.1988 - 10.1990

Bachelor of Commerce -

University of Guelph

High School Diploma -

Centennial Secondary School

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John Owen