Melody Mohammed
Long Beach
Summary
Dynamic professional with extensive experience in client on-boarding and record-keeping. Demonstrated success in training and team collaboration, leading to improved operational efficiency. Proficient in Microsoft Office and skilled in problem-solving, consistently delivering high-quality service and ensuring client satisfaction. Dedicated to ethical decision-making and a commitment to continuous improvement.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Care Giver & Administrator
Gallant Care Services
Long Beach
09.2025 - Current
- Provided compassionate client care, including Meal Preparation and Medication Reminders.
- Managed Light Housekeeping, Running Errands, Transportation, and Companionship.
- Established robust client onboarding procedures to ensure a smooth and efficient intake process.
- Developed and maintained comprehensive client records, ensuring accuracy and confidentiality.
- Managed appointment scheduling and coordination, optimizing resource allocation.
- Oversaw billing, invoicing, and financial record-keeping in compliance with agency policies.
- Implemented effective communication protocols to facilitate seamless interaction between clients, staff, and stakeholders.
PO Collector/ Processor
Raymond Handling Solutions
Cypress
08.2022 - 09.2025
- Retrieved and compiled Purchase Orders (POs) from relevant departments or clients and organized them systematically for efficient processing.
- Monitored and managed the email inbox regularly, responding promptly to client inquiries or concerns.
- Sent out necessary communications to clients regarding POs, payment processing, and other relevant information.
- Worked closely with clients to understand account requirements and assisted with necessary changes, such as updates to contact information or service agreements.
- Developed a weekly schedule outlining tasks and priorities, and ensured paperwork was filed appropriately and readily accessible.
- Stayed updated on any changes or updates to the EBS system.
CSR/ Trainer/ Trade Specialist
Restoration Hardware
Tracy
09.2012 - 08.2022
- Developed and delivered comprehensive training programs for new Customer Service Representatives (CSRs), covering company policies, customer interaction strategies, and system usage.
- Assessed the performance of new CSRs to identify individual skill gaps and analyzed team performance for common areas for improvement.
- Implemented feedback mechanisms and provided ongoing support to CSRs post-training, addressing challenges and monitoring performance metrics.
- Facilitated communication between CSR Managers and their respective teams to address concerns and ensure learning objectives aligned with team goals.
- Established and maintained a comprehensive system for tracking training progress and outcomes.
- Collaborated with center leadership to align education initiatives with broader organizational goals.
Electronics Sales Floor Team Member
Target
Tracy
06.2011 - 06.2012
- Provided fast, friendly service and maintained a clean, well-organized store environment.
- Trained new team members on floor procedures and product knowledge.
- Delivered accurate product placement, pricing, and labeling.
Administrative Assistant
Mission Hope Day Program
Dublin and Hayward
03.2009 - 03.2010
- Managed communications, including attending phone calls and replying to client emails.
- Planned and scheduled meetings, and assisted with the appointment and training of new employees.
- Helped the manager in conferences and used office equipment such as fax machines and scanners.
- Maintained office files and documents and interacted regularly with all staff members.
Education
Tourism -
Dominican College
Manila, Philippines03.1999
Skills
- PC applications and Microsoft Office
- New hire onboarding and training
- Scheduling and calendar management
- Employee supervision and team collaboration
- Ethical decision-making
- Time management and prioritization
- Attention to detail and accuracy
- Appointment scheduling and record keeping
- Billing management and purchase order processing
- Customer relationship management
- Documentation and reporting
- Problem solving and conflict resolution
- Adaptability to change
References
- Carmela Molina, 714-600-7050
- Beverly Vinoya, 562-240-8902
Certification
Basic life support - AHA
Timeline
Care Giver & Administrator
Gallant Care Services
09.2025 - Current
PO Collector/ Processor
Raymond Handling Solutions
08.2022 - 09.2025
CSR/ Trainer/ Trade Specialist
Restoration Hardware
09.2012 - 08.2022
Electronics Sales Floor Team Member
Target
06.2011 - 06.2012
Administrative Assistant
Mission Hope Day Program
03.2009 - 03.2010
Tourism -
Dominican College