Melody Miners

Motivated and resilient second-year Business Administration – Accounting student with hands-on experience in bookkeeping, customer service, and nonprofit leadership. Brings 10 months of bookkeeping experience, over a decade in customer service, and a year of leadership with the Leduc HUB Association, where I've contributed to strategic growth and community partnerships. My diverse background includes frontline service roles and financial support work, giving me a grounded understanding of both operational details and strategic goals. Passionate about collaboration, financial accuracy, and community-driven solutions. Actively pursuing a Bachelor's in Accounting & Analytics with long-term goals in business and organizational leadership.

Nonprofitready: Grant Seeking Essentials Certificate Program - 2025

BGS, Workshops: Challenge to Change, Employment Success & Conflict Resolution - 2021

Customer Service Skills

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs, resolving concerns, and ensuring appropriate changes were made to resolve customers' complaints
• Stayed informed on current promotions, payment, and exchange policies; educated customers on offers and loyalty programs to boost engagement and repeat business
• Built rapport with repeat customers, contributing to customer loyalty and retention
• Demonstrated product knowledge and aided customers in selecting a product
• Itemized and totaled customer merchandise selection at checkout counter, using cash register, accepting cash, check, credit cards, vouchers, or automatic debits
• Provided accurate cash handling and timely transactions, ensuring smooth operations at the register
• Checked customer identification for alcohol, cigarette, and lottery sales
• Greeted all guests courteously, displaying people skills and an energetic and positive attitude
• Assigned patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seating
• Communicated with patrons to ensure satisfaction with food and service, respond to complaints, or make conversation
• Collaborated with co-workers, managers, internal organizations, and over 50 external organizations
• Monitored fuel inventory levels, coordinated fuel deliveries, and ensured timely, efficient service for repeat account customers
• Cleaned, sanitized, and restocked during downtimes, maintaining sanitation, health, and safety standards in the area of work

Accounting & Administrative Skills

• Contributed to drafting grant proposals, business plans, and internal policies to support funding, program expansion, and operational compliance
• Supported data tracking and reporting for use in annual “What We Heard” reports and strategic grant applications
• Participated in survey development and analysis, contributing to future planning and community-informed decision-making
• Designed Google Sheets tools to track funding, organize survey responses, and manage program data
• Maintained the general ledger, including posting invoices
• Ensured accurate data was entered and reports were prepared on time as per the accounting cycle
• Observed and understood invoicing, billing, AP, and AR processes
• Assisted with accounts receivable and accounts payable functions
• Filed invoices with processed checks to maintain an orderly accounting filing system
• Controlled documentation by processing and collating documents for distribution, utilizing office equipment, and appropriately filing paperwork
• Compiled, evaluated, and organized physical audit records
• Sorted through client records, receipts, and statements to help with workflow
• Set up hard copy accounting filing systems; created file labels
• Maintained updated filing, inventory, and database systems, either manually or using a computer
• Retrieved files as requested
• Managed inventory, reordered or replenished, passed product order information to manager, filled shelves, and marked prices
• Stocked, tagged, and displayed merchandise as required
• Assisted in maintaining back room operations by unloading deliveries
• Operated a multi-line switchboard averaging 60 in-bound calls per shift, responding to inquiries or transferring calls
• Demonstrated strong multi-tasking skills in fast-paced environments
• Displayed great attention to detail when counting, sorting, performing calculations, and tracking products
• Diligently kept records and tallied each dozen bottles added to loads equaling 25, 80, and 100+ dozen bottles per bag
• Implemented safety measures for end-of-day operations, reducing risks related to cash handling and store security

Leadership, Communication, and Interpersonal Skills

• Spoke at municipal City Council meetings to advocate for homelessness solutions, strengthening public speaking and political communication skills
• Demonstrated good governance and leadership while in a non-profit organization
• Collaborated in cross-functional teams, subcommittees, and board-level planning to support decision-making and organizational strategy
• Built and maintained strong relationships with community partners through co-hosted events and public engagement efforts
• Led or supported community events focused on outreach, education, and advocacy in partnership with aligned organizations
• Effectively communicated within the political landscape for advocacy initiatives
• Effectively communicated and collaborated with stakeholders and other non-profit organizations in the community
• Skilled at mentoring new hires and being active during new employee orientations; delegated tasks to better involve new hires
• Flexible and open-minded when collaborating within teams; displays accountability
• Superior multi-tasking and prioritization skills to ensure accuracy and safety
• Effective in managing and completing multiple tasks accurately and delegating tasks appropriately, while meeting strict deadlines
• Proven excellence at problem-solving and analytical skills, adapting to challenges while paying close attention to detail
• Dedicated and resourceful when completing daily tasks; career-oriented
• Effectively communicates both verbally and non-verbally, displaying confidence, assertiveness, and professionalism