Melody Kinswater
Chilliwack,BC
Summary
Accomplished Content Advisor II at Concentrix with expertise in mediation techniques and emotional intelligence. Proficient in conflict resolution and fostering community well-being. Successfully improved communication strategies and implemented process improvements to enhance team cohesion and conflict management.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Content Advisor Ll
Concentrix
Chilliwack, British Columbia
11.2023 - 09.2024
- Virtual Community worker/Guide
- Mediated and resolved conflicts on a daily basis
- Participated in disciplinary actions where appropriate
- Regularly communicated strategies with team on process improvements and alternative methods to resolve conflict in the community.
- Participated in regular wellness sessions.
- Report writing on a daily basis, regarding conflicts and the steps taken to resolve them.
Education
High School -
Ste Agathe Des Monts
Ste Agathe Des Monts, QuebecBusiness Administration Certificate - Courses towards
Okanagan College
Simply Accounting Level 1, Level 2 -
Kwantlen College
Langley, BCHuman Resources
Respectful Workplace Worker Certified
TelusCoaching Certification
Telus
Burnaby, BCTeam Management/Customer Service Courses
Telus
Skills
- Mediation Techniques
- Interviewing abilities
- Effective Communication
- Emotional Intelligence
- Problem-solving aptitude
- Document Preparation
- Interpersonal Communication
- Communication proficiency
- Goal Setting
- Conflict Management
- Conflict resolution skills
- Excellent Communication
- Adaptability
Certification
- Numerous Existing for the Customer, how to handle difficult customers workshops
- Certified Train the Trainer courses
- Safety session leader
- Coaching Certification
- Respectful workplace Facilitator Certificate
Communicationskillshighlights
- Demonstrated effective communication having conducted many training sessions and presentations as a Trainer and as a Respectful workplace facilitator.
- Several years on the escalation team and communicating with colleagues and customers.
- Chosen to evaluate a training course by the VP and report on it.
- Mountain top award recipient Telus Operator services.
- Selected to represent operator services team in a company wide video presentation.
Languages
French
Limited
Timeline
Content Advisor Ll
Concentrix
11.2023 - 09.2024
High School -
Ste Agathe Des Monts
Business Administration Certificate - Courses towards
Okanagan College
Simply Accounting Level 1, Level 2 -
Kwantlen College
Human Resources
Respectful Workplace Worker Certified
Coaching Certification
Telus
Team Management/Customer Service Courses
Telus
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