Melody Henriksen
Viking,AB
Summary
Healthcare operations leader specializing in acute care settings. Focused on enhancing patient care delivery through effective team mentorship and resource management, driving quality initiatives in rural healthcare environments.
Overview
21
21
years of professional experience
Work History
Rural Acute Care Manager
Alberta Health Services
Viking, Canada
01.2024 - Current
- Managed acute care programs, including emergency, obstetrics, operating room, endoscopy, and medical device reprocessing.
- Managed resource allocation to ensure efficient service delivery in acute care environments.
- Led operational leadership, patient care delivery oversight, staff support, quality initiatives, resource management, and collaboration with interdisciplinary teams.
Rural Area Manager
Alberta Health Services
Daysland, Hardisty, Tofield and Viking, Alberta
01.2018 - 01.2024
- Directed operational strategies to support service delivery across multiple healthcare facilities.
- Managed daily operations across multiple locations and ensured compliance with policy, procedure and safety standards.
- Promoted strategies to improve operational efficiency with a focus on patient and family care.
- Trained and mentored staff to uphold best practices in care delivery and teamwork.
- Coordinated with department heads to align goals with organizational objectives and policies.
- Oversaw budget allocations, maintaining financial compliance and resource management.
- Collaborated with external partners to enhance community health initiatives.
- Oversaw the recruitment process for new staff members including interviewing and training.
Site Manager, Unit Manager, AHN
Alberta Health Services
Tofield, AB
01.2006 - 01.2018
- Managed daily site operations and ensured adherence to safety protocols.
- Managed daily operations of the site, including staff and contractors.
- Coordinated schedules and supervised on-site teams for project efficiency.
- Coordinated staff schedules to optimize workflow and resource allocation.
- Conducted regular inspections to maintain quality standards and compliance.
- Monitored worksite personnel to maintain high levels of quality and performance.
- Mentored new employees on safety protocols, processes and procedures.
- Provided nursing care in diverse rural and tertiary healthcare settings.
Education
GMCC Critical Care Nursing Certificate - Critical Care Nursing
Grant McEwan Community College
Edmonton, AB06-1983
U of A School of Nursing -
University of Alberta School of Nursing
Edmonton06-1982
Skills
- Operations management
- Quality improvement
- Care coordination
- Change management
- Stakeholder engagement
- Team leadership
- Diverse clinical experience
Committee Work
- AHS representation on Foundations in Viking (current), Tofield and Daysland
- Attraction and Retention Committees in Viking and Tofield
- Central Zone Committees (current) Rural AC/ED Working Group
Professional Development
- AHS Leadership Courses, including: Leader as Coach; Coaching for Performance; Emotionally Effective Leader
- Becoming a Change Leader
- Prosci Fundamentals
- Insights Leadership Effectiveness
- Fundamentals of Patient Safety
- ICS 1-100 and 1-200
- Required HR, Finance, WHS, Indigenous Training
- Caring for Seniors Conference (NICHE)
Timeline
Rural Acute Care Manager
Alberta Health Services
01.2024 - Current
Rural Area Manager
Alberta Health Services
01.2018 - 01.2024
Site Manager, Unit Manager, AHN
Alberta Health Services
01.2006 - 01.2018
GMCC Critical Care Nursing Certificate - Critical Care Nursing
Grant McEwan Community College
U of A School of Nursing -
University of Alberta School of Nursing