Hi, I’m
Melody Dos Santos
"Success is Not Final, Failure is Not Fatal: it is the Courage to Continue that Counts"
by Winston Churchill
Summary
Friendly receptionist with 3 years of experience carrying out clerical and customer service tasks. Detailed and precise , skilled at supporting customers with simple and complex needs with professionalism. Committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.
Overview
2
years of professional experience
Work History
Santosbrothersbjj@gmail.com
Receptionist
10.2020 - 03.2023
Job overview
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Handled cash transactions and maintained sales and payments records accurately.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Resolved customer problems and complaints.
- Scheduled office meetings and client appointments for staff teams.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Kept reception area clean and neat to give visitors positive first impression.
- Assisted with onboarding new clients and securing paperwork completion.
- Answered phone promptly and directed incoming calls to correct offices.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Confirmed appointments, communicated with clients, and updated client records.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Maintained visitor log for entering and leaving facility for security purposes.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
Marshall McLuhan Catholic Secondary SchoolToronto, ON
High School Diploma
06.2025
University Overview
- Honor Roll student
- 4.0 GPA
- Study Abroad: teen travel - Colégio Presbiteriano Simonton, Brazil
Skills
- Organization Skills
- Greet Visitors
- Plates Presentation
- Animal Restraining
- Security Awareness
- Manage Files
- Restock Shelves
- Appointment Confirmation
- Mail Preparation and Sorting
- Security Monitoring
- Telephone Skills
- Time Management
- Billing and Payment Processing
- Business Operations Understanding
- Statistical Analysis
- Greeting and Seating Clients
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Receptionist
Santosbrothersbjj@gmail.com
10.2020 - 03.2023
Marshall McLuhan Catholic Secondary School
High School Diploma
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