Energetic Patient Care Coordinator dedicated to efficient and effective collaboration between care teams, patients and families. Outgoing professional with collaborative and flexible approach to reaching mutually beneficial resolutions. I am applying with sincere interest for the position of TRANSCRIPTIONIST with INSIGHT MEDICAL IMAGING.
Hi, I’m
April Melody Deuel
Edmonton,Canada
Summary
Overview
12
years of professional experience
Work History
Insight Medical Imaging
Patient Care Coordinator
10.2019 - Current
Job overview
- Superior organizational skills to complete each internal/external task (call/on-line request/fax/email) in a timely and professional manner
- Reliable and proficient
- Delivered excellent patient experiences and satisfaction by efficiently scheduling and coordinating appointments and addressing individual needs
- Engaged with patients to provide critical information, including procedures, services, and location
- Self-motivated, with a strong sense of personal responsibility
- Organized and detail-oriented with a strong work ethic
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Proved successful working within tight deadlines in a fast-paced environment
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction
Misericordia Community Hospital, Covenant Health
Secretary II – Administrative Assistant
04.2016 - 08.2019
Job overview
- Providing secretarial support to a team of 2 Managers, 4 Clinical Nurse Educators, 5 Unit Managers, and a staff of over 450 employees
- Monitoring and ordering of office and medical supplies for all units
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
- Entered data into system and updated customer contacts with information to keep records current
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Maintained daily report documents, memos and invoices
- Managed executive calendars, scheduling appointments and meetings to optimize time management
Alberta DermaSurgery Centre
Medical Secretary/Administrative Office Assistant/Referral Coordinator
12.2012 - 07.2015
Job overview
- Processing product/service sales transactions/requests, performed tasks i.e
- Ordering and scheduling procedures, prescription refill requests, referrals to specialists, etc
- Proficient document processing/data entry in patient EMRs and all professional/patient reports and correspondence
- Liaison between medical staff and patients
- Competently responded to a high volume of telephone calls/faxes/emails from patients and physicians
- Accurately prepared authorization forms for clinic/health insurance companies
- Management of all referrals, ensuring they are vetted and outcome as appropriate
- Maintaining accurate EMRs for all patients within clinic
- Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction
Education
Chapale Business CollegeEdmonton, Alberta
Advanced Diploma from Administrative Office Management with Medical Specialty (Terminology & Transcription)
University Overview
Makami College Inc.Edmonton, Alberta
Certificate from Massage Therapy Practitioner Certificate - Therapeutic & Swedish (1000 hours)
University Overview
Skills
- Critical Thinking Skills
- Organizational Skills
- Multitasking ability
- Attention to Detail
- 75-80 WPM, accurately
- Medical Terminology/Transcription
- Records Management
- Documentation
- Proficient in IDDA, Purkinje, Outlook, Policy Medical, Word, Excel
- Policy compliance
Hobbies and Interests
Hobbies and Interests
I enjoy spending time outdoors living an active lifestyle, walking/hiking throughout the many parks and trails in our neighborhood with family, including our dog. I also relax by reading, going to the gym, watching true crime shows, and game nights with family.
References
References
- Amina Esmail, Manager, Patient Care/Central Booking, Insight Medical Imaging, 780.489.8430 (Daytime)
- Dr. Charles Lortie, MD, CCFP, FCFP, FRCPC, FAAD, Alberta DermaSurgery Centre, 780.965.7082 (Anytime)
- Sandra Sorestad, RN, Manager - Cosmetics, Alberta DermaSurgery Centre, 780.437.7189 (Daytime)
Languages
English
Native or Bilingual
Timeline
Patient Care Coordinator
Insight Medical Imaging
10.2019 - Current
Secretary II – Administrative Assistant
Misericordia Community Hospital, Covenant Health
04.2016 - 08.2019
Medical Secretary/Administrative Office Assistant/Referral Coordinator
Alberta DermaSurgery Centre
12.2012 - 07.2015
Makami College Inc.
Certificate from Massage Therapy Practitioner Certificate - Therapeutic & Swedish (1000 hours)
Chapale Business College
Advanced Diploma from Administrative Office Management with Medical Specialty (Terminology & Transcription)
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