Desired Job Title
ServerCashierBartender / Bar ServerPersonal Support WorkerWork Type
Full TimePart TimeContract WorkGig WorkSeasonal WorkLocation Preference
On-SiteLocation: Toronto, ON, Canada
Open to relocation: Yes
Open To Work
Melody Charles
Toronto,ON
Work Preference
Summary
Experienced professional with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Server
Sandals Grande St. Lucian Resort
07.2023 - 08.2024
- Delivered exceptional customer service in high-pressure situations, enhancing guest satisfaction.
- Supported guests with individual needs through empathetic and professional interactions, fostering a welcoming atmosphere.
- Worked collaboratively with team members to achieve service goals, contributing to a cohesive team environment.
- Maintained health, safety, and cleanliness standards.
Customer Service Agent
Go Answer
10.2022 - 03.2023
- Utilized active listening to accurately assess and address customer needs.
- Managed customer inquiries with professionalism and confidentiality to ensure customer satisfaction.
- Maintained accurate records and documentation to support effective issue resolution.
Customer Service Agent
KM2 Solutions
04.2021 - 09.2022
- Resolved customer concerns, enhancing satisfaction and loyalty.
- Achieved quality standards by following established procedures, ensuring consistent service delivery.
- Maintained detailed documentation to support team performance and compliance.
Cashier
Massy Stores Supermarket
11.2018 - 06.2019
- Delivered high-quality customer service in retail environment, fostering customer loyalty and repeat business.
- Executed accurate transaction processing at point of sale, ensuring customer satisfaction and smooth checkout experience.
- Maintained orderly workspace to support efficient operations and enhance overall team productivity.
Bartender / Bar Server
Royalton St. Lucia Resort & Spa
11.2017 - 03.2018
- Provided attentive customer service to enhance guest experience.
- Collaborated with team members to ensure smooth bar operations.
- Adhered to health and safety procedures to maintain a safe environment.
Education
Personal Support Worker (PSW) Certificate - Toronto, ON
Yorkdale Adult Learning Centre
Toronto, ON06-2026
CVQ Level II Bartending - Food And Beverage
National Skills Development Centre
St.Lucia 06-2018
High School Diploma - St.Lucia
Corinth Secondary School
St.Lucia01-2015
Skills
- Food safety practices
- Inventory management
- Guest seating coordination
- Dietary requirement awareness
- Sales techniques
- Suggestive selling strategies
- Daily specials knowledge
- Customer service and support
- Communication and teamwork
- Active listening
- Attention to detail
- Time management
Certification
- Personal Support Worker (PSW) Certificate Yorkdale Adult Learning Centre (June 2026)
- Emergency First Aid, CPR & AED
- Gentle Persuasive Approaches (GPA)
- N95 Fit Test
- WHMIS
- Accessibility for Ontarians with Disabilities Act (AODA)
Timeline
Server
Sandals Grande St. Lucian Resort
07.2023 - 08.2024
Customer Service Agent
Go Answer
10.2022 - 03.2023
Customer Service Agent
KM2 Solutions
04.2021 - 09.2022
Cashier
Massy Stores Supermarket
11.2018 - 06.2019
Bartender / Bar Server
Royalton St. Lucia Resort & Spa
11.2017 - 03.2018
Personal Support Worker (PSW) Certificate - Toronto, ON
Yorkdale Adult Learning Centre
CVQ Level II Bartending - Food And Beverage
National Skills Development Centre
High School Diploma - St.Lucia
Corinth Secondary School