Melody Charles
Toronto,Canada
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
Sandals Grande St.Lucian Resort
07.2023 - 08.2024
- Greeting customers upon arrival at the restaurant
- Setting tables throughout the shift
- Providing suggestions for food or drink choices to diners
- Providing excellent customer service during their dining experience
Customer Service Agent
KM2 Solutions
04.2021 - 09.2022
- Answering incoming call and responding to customer emails
- Manage and resolve customer complaints
- Research required information using available resources
- Identify customer needs, answer questions and solve problems
- Follow various communication scripts when speaking to a caller
- Improve performance and hit goals
Customer Service Agent
Go Answer
10.2022 - 03.2023
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
Cashier
Massy Stores Supermarket
11.2018 - 06.2019
- Operate cash register and handle cash payment and credit card processing
- Issue receipts and refunds
- Maintain Clean and tidy check out area
Bartender
Dax Sports Bar
04.2018 - 07.2018
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Bartender/ Bar Server
Royalton St. Lucia Resort and Spa
11.2017 - 03.2018
- Preparing alcoholic and non-alcoholic beverages for bar and guests
- Interacting with customer, taking orders and serving snacks and drinks
- Restock and replenish bar inventory and supplies
- Plan and present bar menu
Sales Representative
Rainbow Trail
11.2016 - 03.2017
- Greets customers and makes them feel comfortable
- Introduces promotions and new products to customers
- Locates merchandise for customers and places orders, where necessary
Education
CVQ - Food And Beverage LVL II Bartending
National Skills Development Center
03.2018
High School Diploma -
Corinth Secondary School
01.2015
Skills
- Strong work ethic
- Exceptional customer service
- Team player
- Guest engagement
- Fast learner
- Excellent communication
Certification
- Food and Beverage-Bar Service (Bartending) - CVQ Level II
- Basic Life and Employability skills Program
- Emergency First Aid, CPR and AED
- Results for CSEC examination can be submitted upon request
Timeline
Server
Sandals Grande St.Lucian Resort
07.2023 - 08.2024
Customer Service Agent
Go Answer
10.2022 - 03.2023
Customer Service Agent
KM2 Solutions
04.2021 - 09.2022
Cashier
Massy Stores Supermarket
11.2018 - 06.2019
Bartender
Dax Sports Bar
04.2018 - 07.2018
Bartender/ Bar Server
Royalton St. Lucia Resort and Spa
11.2017 - 03.2018
Sales Representative
Rainbow Trail
11.2016 - 03.2017
CVQ - Food And Beverage LVL II Bartending
National Skills Development Center
High School Diploma -
Corinth Secondary School
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