Melody Boyce
Canada
Summary
Dedicated professional with a strong foundation in problem-solving, critical thinking, and effective communication. Proven ability to enhance processes and productivity through analytical and creative skills. Recognized for leadership qualities and teamwork capabilities, with a passion for fostering positive relationships in diverse environments. Detail-oriented and responsible, with a commitment to making a meaningful impact.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Systems Analyst - Production Support
Aviva Canada
06.2016 - 04.2022
- Analyze and assess all system-related issues reported by the user community
- Analyze and update Aviva’s software (Ratabase), also tables and formulas in the Legacy System
- Collaborated and supported IT for backend changes
- Manage the inbox, responsible for responding to users promptly
- Liaison with our internal/external customers, with Product Managers, Underwriting Managers, Actuarial Department, and IT
- Trained other staff to work on Ratabase, Legacy, and Third-Party Vendor Systems
- Enhanced system efficiency by identifying and resolving complex technical issues.
- Assisted in the development of long-term IT strategies aligned with overarching organizational goals.
- Streamlined processes for improved productivity through thorough systems analysis and optimization.
- Mentored junior analysts on best practices in systems analysis techniques, contributing to their professional growth.
- Trained new hires on company-specific software tools, ensuring seamless integration into the team''s workflow.
- Collaborated with cross-functional teams to develop innovative solutions for business challenges.
Senior Personal Lines Ovation Underwriter
Aviva Canada
04.2014 - 06.2016
- Focused on maximizing broker satisfaction whenever contact with a select group of High-Value Broker Partners was made
- Serviced Ovation Brokers nationally with a higher degree of underwriting complexity
- Worked on several projects, e.g
- Systems Thinking
Business Analyst - Rating Services
Aviva Canada
06.2008 - 06.2013
- Prepare Business Requirements for all changes presented by the Regional Pricing Managers
- Analyze and underwrite all requests
- Review tables and formulas, updating changes as needed
- Execute testing in the ACPT region, supporting QA with their testing
- Communication with our Pricing Managers, Underwriting Managers, IT, and other stakeholders
- Liaison with third-party vendors for system updates
- Worked with Waterfall and Agile methodologies
Senior Underwriter - Risk Sharing Pool
Aviva Canada
04.2006 - 06.2008
- Underwrite and cede risks to the Risk Sharing Pool for all provinces
Registered Insurance Broker
Aviva Canada
06.2003 - 04.2006
- Managed and facilitated all necessary changes to clients’ automobile and property policies
- Adhering to company and regulatory standards
- Provided great service and inspire customer loyalty
- RIBO licenced
Education
Community Service Worker Diploma -
triOS College
04.2024
Skills
- Organization
- Administration
- Time management
- Problem-solving aptitude
- Agile Methodologies
- Information Systems
- Data Management
- Analytical Skills
- Train users
- Risk assessment
- Negotiation
- Data analysis
- Research
- Documentation
- Communication
- Computer skills
- Teams
- Zoom
- Video Conferencing
- Microsoft Office
- Corporate software
- Vendor software
- End-user support
- Application support
- Business Process Analysis
- Requirements Gathering
- User Acceptance Testing
- User requirements
- API Integration
- Software testing
- Systems Analysis
- Client Relations
- Technical Analysis
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking Abilities
- Adaptability and Flexibility
- Decision-Making
- Relationship Building
- Team building
- Task Prioritization
- Self Motivation
- Interpersonal Skills
- Analytical Thinking
Certification
- Naloxone training, 11/23
- Verbal Intervention, 11/23
- Trauma and Violence Informed Care Training, 11/23
- First Aid and CPR/AED, Level C (BL), 01/24
- AODA Certification, 01/24
- Working with Human Trafficking Survivors, 04/24
- Mortgage Broker’s License, 12/22
- Masterclass Integrated Yoga, 08/20
- Yoga Teacher Training (RYS 200), 02/18
Accomplishments
- Identified as an outstanding performer by Aviva Management.
- Received several BRAVO awards during my tenure with Aviva.
- Graduated from triOS College with distinction.
Hobbies and Interests
- Volunteered at Aviva to provide instructor-led fitness classes (step class).
- Was part of a team at Aviva that introduced Yoga classes for staff members.
- Provided online Yoga classes through ADVAITA Movement, during COVID.
- Provided online meditation sessions during COVID.
References
Available Upon Request
Languages
English
Advanced (C1)
Timeline
Systems Analyst - Production Support
Aviva Canada
06.2016 - 04.2022
Senior Personal Lines Ovation Underwriter
Aviva Canada
04.2014 - 06.2016
Business Analyst - Rating Services
Aviva Canada
06.2008 - 06.2013
Senior Underwriter - Risk Sharing Pool
Aviva Canada
04.2006 - 06.2008
Registered Insurance Broker
Aviva Canada
06.2003 - 04.2006
Community Service Worker Diploma -
triOS College
Similar Profiles
Benjamin TepermanBenjamin Teperman
Property Business Specialist at Aviva CanadaProperty Business Specialist at Aviva Canada
Andrea BessetteAndrea Bessette
Customer Service Associate at Aviva CanadaCustomer Service Associate at Aviva Canada
MARK SCOTTMARK SCOTT
Claims Advisor at Aviva CanadaClaims Advisor at Aviva Canada
Marcel PitcherMarcel Pitcher
AVP - Supply Chain and Vendor Management at Aviva CanadaAVP - Supply Chain and Vendor Management at Aviva Canada
MEHDI BOUTINMEHDI BOUTIN
Restaurant Manager at Hôtel QuintessenceRestaurant Manager at Hôtel Quintessence