MELODY ACEVES
RIVERSIDE
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
11
11
years of professional experience
Work History
Sales Specialist
WALT DISNEY TRAVEL COMPANY
01.2021 - Current
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Arranged travel accommodations for families.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
Team Leader, Sales Operations
Disneyland Resort
09.2019 - 12.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Controlled store inventory and reviewed cash handling and operations reports.
- Created employee schedules to align coverage with forecasted demands.
STORE OPERATIONS TRAINER
Disneyland Resort
09.2013 - 09.2019
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
Education
High School Diploma -
Perris High School
Perris, CA06.2008
Skills
- Customer service and care
- Team Collaboration
- Cash Handling
- Sales Training
- Computer Proficiency
Timeline
Sales Specialist
WALT DISNEY TRAVEL COMPANY
01.2021 - Current
Team Leader, Sales Operations
Disneyland Resort
09.2019 - 12.2021
STORE OPERATIONS TRAINER
Disneyland Resort
09.2013 - 09.2019
High School Diploma -
Perris High School
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