Melodee Stapleton
McKinleyville
Summary
Experienced professional with experience in customer service roles, prepared to excel in administrative support responsibilities. Reliable and skilled in managing time-sensitive tasks, data entry, and maintaining organized records. Valued for effective communication, problem-solving, and ability to support fellow employees and customers. Tech savvy, adaptable, and a fast learner.
Overview
21
21
years of professional experience
Work History
Clerical Substitute
Northern Humboldt Union High School District
01.2024 - Current
- Facilitated smooth operations during peak periods by multitasking efficiently and prioritizing urgent tasks.
- Provided reliable support for staff members by performing various administrative tasks during their absence.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Work Experience Assistant
Northern Humboldt Union High School District
08.2024 - 01.2025
- Organized student records and maintained confidentiality of sensitive information.
- Communicated effectively with parents and guardians regarding student progress and concerns.
- Monitored attendance records, identifying patterns for intervention as needed.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
Customer Service Representative
Kaiser Permanente Customer Service Call Center
12.2004 - 05.2008
- Resolve customer inquiries through effective communication and problem-solving techniques
- Assisted in managing high-volume call center operations, ensuring timely responses to customer issues.
- Maintained up-to-date knowledge of products and services to provide accurate information to customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Associate of Arts - Psychology
College of The Redwoods
Eureka06-2021
Skills
- Verbal communication
- Typing speed
- Proofreading documents
- Positive attitude
- Customer service
- Time management
- Verbal and written communication
- Valid Driver's license
- Dedicated team player
Timeline
Work Experience Assistant
Northern Humboldt Union High School District
08.2024 - 01.2025
Clerical Substitute
Northern Humboldt Union High School District
01.2024 - Current
Customer Service Representative
Kaiser Permanente Customer Service Call Center
12.2004 - 05.2008
Associate of Arts - Psychology
College of The Redwoods
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