Summary
Overview
Work History
Skills
Volunteer Experience
Certification
Timeline
Generic

MELODEE BROWN

Vancouver,Canada

Summary

Dynamic professional with a proven track record at enhancing patient care and clinic efficiency. Excelled in automated scheduling and patient care support, demonstrating exceptional multitasking and trust development skills. Spearheaded process optimizations, significantly improving workflow and patient satisfaction.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Manager/Senior Technician

Yaletown Laser and Cosmetic Dentistry Centre
Vancouver, British Columbia
07.2022 - Current
  • Coordinated digital scheduling to optimize workflow.
  • Efficiently managed and executed processes for handling incoming online inquiries.
  • Supervised clinic operations to ensure efficiency and patient care.
  • Ensured precise and comprehensive clinical documentation.
  • Developed tailored treatment plans aligning with patient expectations.
  • Performed numerous cosmetic procedures using laser and electro-surgical techniques.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.

Senior Medical Assistant

Dr. Kevin Bush
Vancouver, British Columbia
05.2007 - 11.2021
  • Optimized scheduling, waitlist management, and appointment creation using Accuro EMR system.
  • Drafted and processed invoices and payment submissions across medical, legal, and office categories.
  • Ensured efficient handling of supplies in both minor procedures and patient spaces.
  • Coordinated scheduling of independent medical exams requested by law offices.
  • Managed updates to Surgeons' CVs and submitted Continuing Education Credits to the College of Physicians and Surgeons.
  • Completed and submitted hospital privileges re-appointment forms to multiple hospitals.
  • Ensured timely assembly of comprehensive surgical booking packages.
  • Coordinated with hospital staff and patients for surgical procedures.
  • Performed dressing changes and wound assessments independently.
  • Fostered productive relationships with vendors to streamline supply chain operations.
  • Supported surgeon during minor in-office surgeries.
  • Facilitated consultation processes for cosmetic surgeries and dermal injections by identifying patient needs.

Skills

  • Patient Care Support
  • Trust Development
  • Community Resource Knowledge
  • Healthcare Access Management
  • Detail-Oriented Organization
  • Effective Prioritization Skills
  • Strong Multitasking Ability
  • Automated Scheduling Proficiency
  • Genuine Compassion
  • Cultural Awareness and Sensitivity

Volunteer Experience

  • English Teacher, Aston Vision Orphanage, Arusha, Tanzania, United Republic of, 03/01/13 - 03/31/13, lived in a homestay and taught English to Swahili-speaking children in an Arusha orphanage for three weeks
  • Totem Pole Restoration, Moccasin Mafia, Vancouver, British Columbia, 06/01/21 - 08/31/21, power-washing, sanding, and refinishing of three totem poles in Oppenheimer Park and one totem pole in Pidgeon Park
  • Sovereign Food Distribution, Moccasin Mafia, Vancouver, British Columbia, 03/01/20 - 04/30/21, Evenings - Preparation and delivery of bagged lunches along Hastings Street in the Downtown Eastside. Advise and/or assist with exiting young people trying to exit the downtown eastside, abuse, addictions.
  • Food Preparation/Server, Union Gospel Mission, Vancouver, British Columbia, 01/01/10 - 12/31/18,

Certification

Academy of Learning. Vancouver, BC 2022

Microsoft Word Levels 1 &2.

Excel Level 1

Personal Development Courses: Injectables, Dermal Treatment and Surgical Procedures 2003 – 2019

Timeline

Manager/Senior Technician

Yaletown Laser and Cosmetic Dentistry Centre
07.2022 - Current

Senior Medical Assistant

Dr. Kevin Bush
05.2007 - 11.2021

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MELODEE BROWN