Melo Ngesang Ngemanyi
Grande Prairie,AB
Summary
Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs. Highly efficient in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
8
8
years of professional experience
Work History
Team Member
McDonald’s
01.2023 - Current
- Process client orders and facilitate payment transactions, maintain orderly work stations and ensure precise order preparation, collaborate with kitchen staff to deliver timely orders, earned Rookie of the Month award.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
NGO Manager
NewSETA
01.2022 - 01.2023
- Planned and scheduled project phases, managed recruitment and personnel oversight.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Project Administration Officer
Citadel Of Hope
01.2020 - 01.2022
- Supervised multiple projects from initiation to completion, ensured adherence to project timelines and data security protocols.
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Aided colleagues, managers, and customers through regular communication and assistance.
Personal Care Provider
Nchinda’s
01.2017 - 01.2021
- Supported clients with daily living activities, managed household tasks and provided mobility assistance.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted patients with self-administered medications.
Education
Post-Graduate Diploma - Business Administration
Northwestern Polytechnic
Grande Prairie, AB05.2024
Bachelor of Science - Economics
University of Bamenda
Bamenda, Cameroon12.2020
High School Diploma -
St.Albert's Comprehensive High School
Bafut, Cameroon06.2017
Skills
- Administrative Support
- Project Planning & Scheduling
- Resource Allocation & Management
- Stakeholder Engagement
- Documentation & Record Keeping
- Decision Making
- Continuous Learning
- Customer Service
Educationcredentials
- Degree in Business Administration, Northwestern Polytechnic, 05/01/24
- Bachelor of Science in Economics, University of Bamenda, 05/01/21
Volunteer Experience
- Escort, Northwestern Polytechnic
- Childcare, Victory Church
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Team Member
McDonald’s
01.2023 - Current
NGO Manager
NewSETA
01.2022 - 01.2023
Project Administration Officer
Citadel Of Hope
01.2020 - 01.2022
Personal Care Provider
Nchinda’s
01.2017 - 01.2021
Post-Graduate Diploma - Business Administration
Northwestern Polytechnic
Bachelor of Science - Economics
University of Bamenda
High School Diploma -
St.Albert's Comprehensive High School
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