Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Mellody A. Gavhure

Courtenay,BC

Summary

Seasoned Learning and Development Manager with experience in planning, designing, and implementing training programs. Strengths include strong strategic thinking skills, ability to motivate teams, and proficiency in identifying organizational learning needs. Proven track record of improving employee performance through comprehensive and effective development strategies.

Results-driven Learning and Development Manager known for high productivity levels and efficient task completion. Specialize in curriculum design, employee training methodologies, and leadership development programs. Excel in communication, strategic planning, and adaptability, ensuring seamless implementation of educational strategies and fostering professional growth across organizations.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Learning and Development Manager

Princess Cruise Line
04.2022 - Current
  • Deliver Training for all front desk, housekeeping and food services staff in proper operational procedures, computer systems and functions.
  • Supervise the work of Front Desk and Housekeeping employees to ensure adherence to quality standards and proper procedures while correcting errors and problems.
  • Conduct employee competency verifications and assessments.
  • Conduct training needs analysis
  • Assist Managers in creating development plans for their teams.
  • Supervise the learning and development team.
  • Provide participants with feedback and coaching as they practice skills and behaviors.
  • Support accountability to performance of learning through follow-up.
  • Conduct courses as described in facilitator’s guides and provides constructive feedback to assist in enhancing course design.
  • Evaluate the learning program’s knowledge transfer behavioral impact and compares observations with managers/supervisors.

Human Resources Coordinator/Administrator

Carnival Cruise Line
07.2018 - 03.2022
  • Performing administrative tasks and providing ongoing support to senior management.
  • Manage executive calendars, strategically coordinating meetings, appointments, events and travel arrangements.
  • Answer office Phone calls
  • Compose and proofread memos, letters, minutes and reports
  • Spearhead training and development programs for new employees

Administration Assistant

VFS Global
04.2017 - 06.2018
  • Ensuring the smooth running of the Visa Application Centre on a day-to-day basis
  • Compiling daily reports on applications made and reporting to Canada and Pretoria
  • Updating bank reconciliation with the CABS account used for all application payments
  • Assisting visa applicants, dealing with correspondence, requests, and queries
  • Keeping application records and database up to date
  • Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints
  • Prepare documentation for visa applications

Credit Controller

FedEx Express
02.2016 - 03.2017
  • Managing accounts receivables (Debtor’s book of more than 300 debtors): including controlling debtors aging making sure no debts exist in more than 60days.
  • Transaction processing
  • Overseeing the revenue accounting processes.
  • Processing Payments in the Accounting Package (Sage 300 ERP)
  • Running Month End Procedure: Bank Reconciliations, Deliveries Computation
  • Calling customers and visiting some to collect what they owe to the company
  • Sending out statements and invoices at the end of every month

Administrative Assistant

FedEx Express
09.2015 - 01.2016
  • Maintain office services by organizing office operations and procedures.
  • Preparing payroll
  • Reviewing and approving supply requisitions
  • Administrative assistance to the Managing Director
  • Handling correspondence, customer requests, complaints and queries
  • Account holders follow up: Basic bookkeeping
  • Client liaison

Secretary

Monash University
01.2011 - 11.2012
  • Managing the resident services office
  • Keep accurate records of residents
  • Handling requests and queries
  • Administrative duties including responding to correspondence
  • Coordination of bookings and resident accommodation needs
  • Managing arrival, departure, and in-house residents
  • Coordinating cleaning, maintenance

Education

CIPD Level 7 Diploma - Human Resources Strategic People Management

ICS Learn
01.2023

Bachelor of Social Sciences - Double Major in International Relations and Management

Monash University
01.2012

High School Diploma -

Kriste Mambo College
01.2008

Skills

  • Organization and prioritization
  • MS Office Suite
  • Office administration
  • Excellent communication
  • Interpersonal skills
  • Employee training
  • Performance management
  • Team leadership
  • Innovation management
  • E-learning development
  • Digital literacy
  • Employee engagement

References

  • Claret, Madzikanda, Support Supervisor, Mpuli3@yahoo.com, 780-607-0927, CSS Red Deer
  • Martin, Farmer, HR Director, mfarmer@carnival.com, +44 747 581 0003, Carnival Cruise Lines
  • Eunice, Midzi, HR Manager, emidzi@fedexzimbabwe.co.zw, +263 773 378 386, FedEx Zimbabwe/ VFS Global

Certification

  • CIPD - Level 7 - Advanced HR Diploma in Strategic People Management

Timeline

Learning and Development Manager

Princess Cruise Line
04.2022 - Current

Human Resources Coordinator/Administrator

Carnival Cruise Line
07.2018 - 03.2022

Administration Assistant

VFS Global
04.2017 - 06.2018

Credit Controller

FedEx Express
02.2016 - 03.2017

Administrative Assistant

FedEx Express
09.2015 - 01.2016

Secretary

Monash University
01.2011 - 11.2012

CIPD Level 7 Diploma - Human Resources Strategic People Management

ICS Learn

Bachelor of Social Sciences - Double Major in International Relations and Management

Monash University

High School Diploma -

Kriste Mambo College

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Mellody A. Gavhure