Mellissa May Bouwer
Schreiber,ON
Summary
Results-oriented professional with a proven track record of delivering high-quality work. Strong communication and teamwork skills contribute to achieving company goals and delivering exceptional service. Committed to continuous learning and professional development.
Overview
14
14
years of professional experience
Work History
Waitress (Volunteer)
Rosie & Josie
Schreiber, Ontario
08.2023 - 09.2024
- Delivered prompt and courteous service to patrons by greeting them and promptly handing out menus.
- Assisted in seating guests at tables or booths.
- Demonstrated exceptional customer service skills by providing prompt assistance to guests during their dining experience.
- Consistently monitored customer satisfaction by making regular rounds during meal service.
- Replenished beverages when necessary.
- Developed positive relationships with regular customers through friendly conversation.
- Assisted other wait staff members in times of heavy customer traffic.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Served alcoholic beverages responsibly in accordance with state laws.
- Enhanced accuracy of final bill calculation by utilizing POS system for meal costing and tax inclusion.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Kept dining tables ready for the next guests by promptly removing dishes and glasses.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
Waitress (Volunteer)
The Voy Cafe
Schreiber, Ontario
03.2022 - 08.2023
- Greeted customers and provided menus.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Trained new employees to perform duties.
Sales Representative
BayU Water
Cape Town, South Africa, Western Cape
02.2019 - 01.2021
- Identified potential customers and developed relationships with them.
- Generated new sales leads through cold calling and networking activities.
- Greeted customers to determine wants or needs.
- Cleaned shelves, counters and tables to maintain organized store.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Presented products and services to prospective and existing customers to meet client needs.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Administrative Assistant
Intact Properties
Cape Town, South Africa, Western Cape
01.2011 - 01.2021
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
Education
Diploma - Medical Secretary
Alison Online Education
Ireland07-2024
Diploma - Fire Safety
Alison Online Education
Ireland05-2024
Certificate - Food And Beverage Management
Alison Online Education
Ireland04-2024
Diploma - Hospitality Management
Alison Online Education
Ireland04-2024
Certificate - Smart Serve
Smart Serve
Ontario04-2024
Certificate - Food Safety & Hygiene
Alison Online Education
Ireland02-2024
Certificate - CPR,AED & First Aid
Alison Online Education
Ireland02-2024
Diploma - Customer Service
Alison Online Education
Ireland01-2024
Diploma - Teaching English As A Foreign Language
TEFL I-to-i
Leeds, United Kingdom03-2022
Certificate - Child Day Care
Intec College
South Africa01-2017
Diploma - Creative Writing
Intec College
South Africa01-2017
High School Diploma -
Mountain View Academy
South Africa12-2010
Skills
- Customer Service
- Safe Food Handling
- Order Accuracy
- Special Event Coordination
- Data Entry
- Strong interpersonal skills
- Computer Proficiency and Microsoft Office
- Building Relationships
Languages
English
Native/ Bilingual
Afrikaans
Native/ Bilingual
References
References available upon request.
Timeline
Waitress (Volunteer)
Rosie & Josie
08.2023 - 09.2024
Waitress (Volunteer)
The Voy Cafe
03.2022 - 08.2023
Sales Representative
BayU Water
02.2019 - 01.2021
Administrative Assistant
Intact Properties
01.2011 - 01.2021
Diploma - Medical Secretary
Alison Online Education
Diploma - Fire Safety
Alison Online Education
Certificate - Food And Beverage Management
Alison Online Education
Diploma - Hospitality Management
Alison Online Education
Certificate - Smart Serve
Smart Serve
Certificate - Food Safety & Hygiene
Alison Online Education
Certificate - CPR,AED & First Aid
Alison Online Education
Diploma - Customer Service
Alison Online Education
Diploma - Teaching English As A Foreign Language
TEFL I-to-i
Certificate - Child Day Care
Intec College
Diploma - Creative Writing
Intec College
High School Diploma -
Mountain View Academy
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