Mellissa O'Neil
Kamloops,BC
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Organized and dependable and successful at managing multiple priorities with a positive attitude.
Overview
25
25
years of professional experience
Work History
Executive Sales Representative
AFD Petroleum
10.2022 - 05.2023
- Achieved sales targets by prospecting, qualifying and converting leads.
- Negotiated prices, terms of sales and service agreements.
- Overcame potential objections of prospective customers using expert product knowledge and persuasive communication skills.
Business Development Manager
Clark Freightways Ltd.
04.2020 - 10.2022
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Generated new business with marketing initiatives and strategic plans.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Kept meticulous client notes and updated account information in company databases.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Terminal Manager /Corporate Sales Executive
Roenau Transport Ltd.
03.2016 - 04.2020
- Directed and monitored tracking, routing and dispatching transportation vehicles.
- Fielded customer complaints and comments and rectified issues.
- Planned freight loads and coordinated with drivers to achieve accurate, timely departures.
- Hired, trained and educated new employees to improve company performance and efficiency.
- Set terminal budgets and set goals to adhere to plans.
Business Development Manager
Van Kam Freightways Ltd
02.2004 - 03.2016
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Generated new business with marketing initiatives and strategic plans.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Represented company and promoted products at conferences and industry events.
Operations Associate
Overland Freightways
01.1998 - 02.2000
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Executed and maintained quality control processes to meet criteria and standards and increase customer satisfaction.
- Followed shipping and receiving procedures for cross boarder.
- Communicated with internal personnel to provide status updates for both shipping and receiving dates.
Education
High School Diploma -
Darcy MeGee
Québec, QC06.1984
Skills
- Achieve Sales targets
- Strong ability to close new accounts as well as maintain existing customers
- Achieve rate increases
- Creative in sourcing out new leads
- Networking
- Team player
- Self-Motivated
- Flexible and Adaptable
Timeline
Executive Sales Representative
AFD Petroleum
10.2022 - 05.2023
Business Development Manager
Clark Freightways Ltd.
04.2020 - 10.2022
Terminal Manager /Corporate Sales Executive
Roenau Transport Ltd.
03.2016 - 04.2020
Business Development Manager
Van Kam Freightways Ltd
02.2004 - 03.2016
Operations Associate
Overland Freightways
01.1998 - 02.2000
High School Diploma -
Darcy MeGee
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