Mellissa O'Donnell
Cornwall,ON
Summary
Dynamic and proactive professional with a dedicated work ethic. Proven track record in maintaining high hygiene standards and ensuring safety as a School Bus Monitor. Skilled in problem-solving and conflict resolution, with a commitment to creating welcoming environments and enhancing customer satisfaction.
Overview
6
6
years of professional experience
Work History
Commercial Cleaner
Revive Cleaning
02.2021 - Current
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained clean, neat, and professional entrances.
School Bus Monitor
First Student
11.2020 - 06.2021
- Assisted in maintaining an orderly and safe environment for students while traveling to and from school.
- Worked with bus driver and parents to meet specialized needs of passengers.
- Maintained clean and sanitary bus by cleaning and removing trash at end of each route.
- Completed timely and detailed incident reports, following corporate guidelines for accurate recordkeeping.
- Participated in regular professional development trainings to stay updated on best practices in student safety protocols.
- Provided support to students with special needs, ensuring their comfort and well-being throughout the bus ride.
- Enhanced student safety by efficiently monitoring and addressing any behavioral issues during bus rides.
Front Desk Receptionist
Krown/Speedy Glass
05.2019 - 12.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Product inventory and ordering product.
- Everyday business banking.
- Sales calls to previous customers to solicit business.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Resolved customer problems and complaints.
Education
North Grenville District High School
06-1988
Skills
- Dedicated Work Ethic
- Proactive Self-Starter
- Consistent Reliability
- Problem solving and conflict resolution
- Collaborative Team Member
Timeline
Commercial Cleaner
Revive Cleaning
02.2021 - Current
School Bus Monitor
First Student
11.2020 - 06.2021
Front Desk Receptionist
Krown/Speedy Glass
05.2019 - 12.2019
North Grenville District High School
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