Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Mellissa Francis

Hamilton,Ontario

Summary

I approach every new role with a simple philosophy: adapt, absorb, and align. Having navigated fast-paced service and leadership environments, I've learned that no challenge is entirely unfamiliar when you draw from a diverse foundation of life and workplace experiences. I don't carry my skills to force my own spin on a role; instead, I bring them as a flexible toolkit, allowing me to be molded into exactly what the team and environment require while continuously building on the skill set I acquire along the way.

Overview

3
3
years of professional experience

Work History

Clubhouse Maintenance

Burlington Golf & Country Club
Burlington, ON
03.2025 - Current
  • Maintained open, clear communication with coworkers and management to quickly address operational needs and ensure collective team goals were met daily.
  • Maintained premium facility standards for a high-end, private club environment.
  • Thrived in a fast-paced, prestigious country club setting requiring high attention to detail.
  • Upheld high standards of professionalism, confidentiality, and attentiveness when interacting with high-profile club members and guests.
  • Partnered with a diverse clubhouse team including food and beverage and events, to support large-scale club functions and private events.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Supervisor

Marble Slab Creamery
St. Thomas, ON
03.2023 - 08.2024
  • Oversaw daily operations to ensure consistent product quality and customer satisfaction.
  • Trained new staff on operational procedures and best practices for service excellence.
  • Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
  • Developed efficient workflows to enhance team productivity during peak hours.
  • Implemented customer feedback systems to improve service delivery and product offerings.
  • Collaborated with management to refine training programs for staff development initiatives.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.

Education

Bachelor's Degree - Marketing

Mcmaster University
Hamilton
06-2028

High School Diploma -

Central Elgin Collegiate Institute
St. Thomas, ON
08-2024

Skills

  • Customer service
  • Event Planning & Logistics Fundraising & Promotion
  • Problem-solving
  • Team Leadership and Customer Service Staff Mentorship
  • Organization and time management
  • Teamwork and collaboration
  • Food Handler Certification - Food Safety Training CA, 2022

Interests

  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • DIY and Home Improvement
  • Fashion and Style
  • Aerial Hooping

Timeline

Clubhouse Maintenance

Burlington Golf & Country Club
03.2025 - Current

Supervisor

Marble Slab Creamery
03.2023 - 08.2024

Bachelor's Degree - Marketing

Mcmaster University

High School Diploma -

Central Elgin Collegiate Institute
Mellissa Francis