Mellissa Cobb
Modesto
Summary
Dynamic and results-driven professional with extensive experience, excelling in customer service and salesmanship. Proven ability to enhance guest satisfaction through strong multitasking and relationship-building skills, consistently achieving performance goals while maintaining cleanliness standards and efficient POS operations.
Overview
11
11
years of professional experience
Work History
To-Go Server
Applebee's Grill + Bar
03.2026 - Current
- Delivered exceptional customer service, ensuring a positive dining experience for guests.
- Processed orders accurately using POS system to enhance efficiency and reduce wait times.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery to guests.
- Addressed customer inquiries and concerns promptly, fostering repeat business and loyalty.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Accurately processed to-go orders, ensuring timely delivery for guests.
- Managed multiple orders simultaneously while maintaining attention to detail.
- Maintained cleanliness and organization of workstations to comply with health standards.
Host
La Morenita
02.2025 - 03.2026
- Greets and seats guests, ensuring a welcoming atmosphere.
- Assists in training new hosts on customer service standards and procedures.
- Handles guest inquiries and resolves issues promptly to enhance satisfaction.
- Maintains cleanliness and organization of host station and dining area.
- Monitors dining flow, adjusting seating strategy during peak hours for optimal service.
- Builds rapport with regular customers, fostering a loyal clientele base.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Backed up servers by checking on tables and retrieving items for guests.
Server
Javi’s
03.2023 - 02.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Sales Associate
Burlington
11.2015 - 02.2023
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Managed merchandise displays to optimize product visibility and accessibility.
- Collaborated with team members to achieve sales goals and maintain store presentation standards.
- Implemented promotional displays, increasing customer engagement with seasonal offerings.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Stocked new merchandise out on the floor
Education
High School Diploma -
Beyer
Modesto, CASkills
- Strong multitasking
- Quick learner
- Sense of urgency
- Adaptable mindset
- Salesmanship
- Cleanliness standards
- Money handling
- Upselling
- Food handler certification
- Teamwork
- Time management
- Customer service
- Excellent people skills
- Relationship building
- Stocking and receiving
- POS system operation
Timeline
To-Go Server
Applebee's Grill + Bar
03.2026 - Current
Host
La Morenita
02.2025 - 03.2026
Server
Javi’s
03.2023 - 02.2025
Sales Associate
Burlington
11.2015 - 02.2023
High School Diploma -
Beyer