Mellissa Bronson
Binbrook,ON
Summary
Dynamic professional with extensive experience in customer service and management, particularly at Esso. Demonstrated success in cultivating strong stakeholder relationships and coordinating strategic tasks. Proficient in calendar management and resolving client concerns, leading to enhanced operational excellence and customer satisfaction. Achieved notable improvements in service goals through effective training and leadership initiatives.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Esso
Dunnville, Ontario
10.2022 - Current
- Assisted sales team in achieving growth targets.
- Maintained composure and professionalism in high-pressure environments.
- Established lasting client bonds resulting in increased return visits.
- Engaged in advanced training to stay informed on current trends.
- Optimized prioritization of tasks for enhanced goal achievement.
- Maintained high standards of customer care via both direct and telephonic communication.
Stable Hand
Mapleway Farm
Dunnville, Ontario
09.2022 - 06.2024
- Implemented rotational grazing systems enhancing pasture utilization and livestock well-being.
- Ensured proper functioning and maintenance of tractors and feeders.
- Maintained cleanliness, orderliness and sanitation of animal spaces.
- Undertook systematic inspections of saddle-related equipment to confirm they were maintained and clean.
- Identified health issues in animals through thorough examinations.
- Managed application of required ointments and medications.
Owner/Operator
Todays Family
Dunnville, Ontario
09.2019 - 09.2020
- Facilitated communication between parents and staff for better management of student issues.
- Consistently updated accurate information on attendance and immunizations for all children.
- Developed child-friendly menus meeting dietary guidelines.
- Regularly interacted with children through various engaging activities.
- Performed routine inspections to maintain cleanliness and safety.
Education
Some College (No Degree) - Massage Therapy
Mohawk College of Applied Arts And Technology
Hamilton, NoneSkills
- Calendar Management
- Adept at Addressing Client Concerns
- Skillful Training Development
- Experience in Store Management
- Strategic Task Coordination
- Key stakeholder relationship building
Affiliations
Dedicated mother of four children, I actively volunteer in all aspects of my children's extra curricular activities. In my free time i enjoy horseback riding and gardening in the warmer months
Certification
Cpr-c/first aid certified
Recent vulnerable police check
Timeline
Customer Service Representative
Esso
10.2022 - Current
Stable Hand
Mapleway Farm
09.2022 - 06.2024
Owner/Operator
Todays Family
09.2019 - 09.2020
Some College (No Degree) - Massage Therapy
Mohawk College of Applied Arts And Technology
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