Mellisa Salazar
Oceanside
Summary
Account Manager with over 5 years of experience in hospitality, focused on delivering outstanding client experiences and fostering strong relationships. Proven ability to combine industry knowledge with a personable approach to enhance client satisfaction and achieve business objectives.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
Account Manager
LOFT
Carlsbad
10.2024 - Current
- Managed relationships for over 100 active charter and corporate client accounts in a regulated environment.
- Drove repeat business by identifying client needs and delivering customized training solutions.
- Coordinated logistics for training events, maximizing simulator usage and ensuring timely service delivery.
- Partnered with internal teams to discover upsell and cross-sell opportunities for revenue growth.
- Negotiated training schedules and service details to align client expectations with operational limits.
- Resolved client issues and scheduling conflicts proactively, fostering long-term relationships.
- Maintained comprehensive records to facilitate account planning and renewals.
Client Services & Operations Coordinator
LOFT
Carlsbad
10.2024 - Current
- Created and maintained Part 135 and Part 142 training records to ensure regulatory compliance.
- Managed client records and databases, ensuring accuracy and confidentiality.
- Delivered full concierge services, including travel bookings and client scheduling.
- Led front desk operations by greeting clients and providing high-quality customer service.
- Coordinated logistics for visiting clients and flight crews to ensure seamless experiences.
- Managed office inventory levels to maintain availability while controlling costs.
- Served as central communication point between clients, instructors, and management.
Staff Accountant
Omni Hotels & Resorts
Carlsbad
07.2024 - 12.2024
- Supervised accounts payable operations, processing approximately 2,000 invoices monthly with high accuracy.
- Ensured proper coding, reconciliation, and timely payment of vendor invoices in a high-volume resort environment.
- Assisted in accounts receivable functions, including group billing, to resolve client billing matters efficiently.
- Liaised between accounting, sales, and conference services to support events and maintain financial accuracy.
- Maintained strong relationships with repeat clients, enhancing collections and overall satisfaction.
- Supported financial reporting and expense tracking to uphold budget alignment.
Catering & Conference Services Executive Admin
Omni Hotels & Resorts
Carlsbad
10.2023 - 10.2024
- Supported Directors of Catering and Conference Services in planning large-scale events for 500–1,000 attendees.
- Created and managed detailed Banquet Event Orders exceeding 300 pages for complex, multi-day events.
- Prepared and distributed comprehensive group resumes to ensure alignment across a 1,000+ employee resort operation.
- Coordinated logistics for high-profile corporate events for clients including Netflix and Rakuten.
- Contributed to successful execution of revenue-driving group business for a hospitality organization generating $39M annually.
- Acted as central liaison among sales, conference services, catering, and operations to ensure seamless execution.
Executive Assistant to the Chairman and CEO
Launch DRTV
El Segundo
03.2022 - 03.2023
- Coordinated end-to-end commercial production, including talent booking and script preparation.
- Assisted in creative development for social media campaigns, contributing concepts and visual execution.
- Managed bookkeeping, inventory, and Shopify e-commerce account, processing orders and addressing inquiries.
- Organized warehouse and production resources to ensure timely delivery of projects.
- Served as communication hub for internal teams, talent, vendors, and clients to meet deadlines.
- Supported revenue growth through optimized operations and exceptional customer service.
Education
Business Administration and Management
Santa Monica College
Santa MonicaSkills
- Client relationship management
- Attention to detail
- Event planning
- Customer service
- Logistics optimization
- Sales forecasting
Certification
Notary Public
Accomplishments
Deans List - 2022 & 2023
Affiliations
Research Intern - UCLA Department of Anthropology
Timeline
Account Manager
LOFT
10.2024 - Current
Client Services & Operations Coordinator
LOFT
10.2024 - Current
Staff Accountant
Omni Hotels & Resorts
07.2024 - 12.2024
Catering & Conference Services Executive Admin
Omni Hotels & Resorts
10.2023 - 10.2024
Executive Assistant to the Chairman and CEO
Launch DRTV
03.2022 - 03.2023
Business Administration and Management
Santa Monica College