MELLIJANE PACANG
Vancouver,BC
Summary
Dynamic Administrative Professional with a strong background in office support, customer service, and cash handling. Experienced in roles such as Administrative Assistant, Reservation Officer, and Branch Associate in pawnshops and other financial service settings. Skilled in clerical tasks, inventory purchasing, booking coordination, and thriving in fast-paced environments like restaurants. A dependable team player known for accuracy, efficiency, and a strong commitment to excellent service.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Adminitrative Assistant II
Department Of Education
Tagbilaran City Bohol Philippines
06.2017 - 06.2025
- Assisted in the development of educational materials for diverse learning environments.
- Coordinated scheduling and logistics for departmental meetings and training sessions.
- Facilitated communication between educators, administrators, and stakeholders to enhance collaboration.
- Maintained and organized confidential school documents and administrative records
- Assisted in the preparation and release of various reports and correspondences
- Coordinated schedules and provided support to school heads and faculty
- Handled basic procurement and monitored office supplies and inventory
- Filed and archived official memos, forms, and government documents
- Provided logistical support during school events and department meetings
- Liaison Officer
- Purchaser of supplies and materials in school
- canvass items to different institutions
- inventory management
Reservation Agent
The Beach House at Cabangan
Tagbilaran City Bohol Philippines
06.2024 - 05.2025
- Handled customer inquiries through online platforms, emails, calls, and social media regarding resort availability, rates, amenities, and services.
- Managed guest reservations, booking confirmations, and calendar scheduling to ensure accurate and up-to-date availability.
- Coordinated with on-site staff to prepare for guest arrivals and special requests.
- Maintained organized booking records using spreadsheets and reservation systems.
- Provided personalized assistance to guests, including travel details, event arrangements, and resort guidelines.
- Ensured timely and professional responses to inquiries to convert leads into confirmed bookings.
- Assisted in promoting resort services and packages through social media and direct communication.
- Aimed to meet monthly sales targets and booking goals.
- Helped in organizing private events such as weddings and group stays upon request.
Restaurant Server
Family Owned Business
Tagbilaran City Bohol
01.2005 - 08.2023
- Assisted in daily food service operations, including preparing and serving meals to customers in a fast-paced setting.
- Measured and portioned food accurately according to customer orders.
- Handled cashier duties such as taking orders, calculating bills, and receiving payments.
- Ensured cleanliness and sanitation of the dining area, utensils, and food containers.
- Provided courteous and efficient customer service to maintain customer satisfaction and loyalty.
- Helped with restocking supplies, managing inventory, and coordinating with suppliers when needed.
- Supported food preparation and cooking during busy hours.
- Contributed to the smooth operation of the eatery by being flexible and multitasking as needed.
Branch Associate
Palawan Pawnshop Services
Tagbilaran City Bohol Philippines
12.2015 - 05.2017
- Handled daily cash transactions including money transfers, bills payment, pawning, and remittance services.
- Assessed and appraised gold jewelry and other pawned items to determine value and loan amount.
- Maintained accurate records of transactions, inventory, and client accounts.
- Ensured proper documentation and safekeeping of pawned items and financial records.
- Provided excellent customer service by assisting clients with their inquiries, transactions, and concerns.
- Promoted and cross-sold company services such as insurance, loading, and e-wallets.
- Conducted end-of-day balancing and reporting of cash and transactions.
- Helped in maintaining cleanliness and orderliness of the branch.
- Ensured compliance with company policies, safety protocols, and service standards.
Education
Bachelor Of Science In Business Administration - Management Accounting
HOLY NAME UNIVERSITY
Tagbilaran City Bohol10.2015
Skills
- Excellent customer service and communication skills
- Strong attention to detail and accuracy in handling transactions
- Skilled in online booking and reservation management
- Proficient in handling inquiries via phone, email, and social media
- Knowledgeable in jewelry appraisal and cash handling
- Ability to multitask in fast-paced work environments
- Basic knowledge of Microsoft Excel and Google Sheets
- Sales-oriented and goal-driven
- Reliable and trustworthy with handling money and client information
- Flexible, fast learner, and team player
- Clerical skills including data entry, record keeping, and file organization
- Experienced in preparing daily reports and maintaining accurate documentation
- Capable of scheduling, calendar management, and basic office tasks
- Experienced in canvassing, purchasing supplies, and maintaining inventory
- Skilled in coordinating with suppliers and monitoring stock levels to ensure availability of materials
Languages
English
Native or Bilingual
Certification
Branch Cashiering
Gender and Development Seminar
Timeline
Reservation Agent
The Beach House at Cabangan
06.2024 - 05.2025
Adminitrative Assistant II
Department Of Education
06.2017 - 06.2025
Branch Associate
Palawan Pawnshop Services
12.2015 - 05.2017
Restaurant Server
Family Owned Business
01.2005 - 08.2023
Bachelor Of Science In Business Administration - Management Accounting
HOLY NAME UNIVERSITY