Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mellicia O'Connor

Hamilton,ON

Summary

Compassionate Personal Support Worker with experience in providing emotional and physical support to clients in home care settings. Strengths include strong interpersonal skills, patience, and the ability to manage stressful situations effectively. Previously contributed to improving quality of life for individuals by creating comfortable environments, promoting independence, and fostering positive relationships.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Personal Support Worker

VON
Hamilton, Ontario
08.2023 - 12.2024
  • Maintained accurate documentation of patient progress notes, treatment plans, and nursing reports.
  • Provided education to families and caregivers on proper home health care techniques for pediatric patients.
  • Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
  • Identified potential problems with medication management in the home setting for pediatric clients.
  • Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
  • Administered medications and treatments as prescribed by the physician.
  • Supported patients with activities of daily living and functional mobility to improve comfort and quality of life and reduce pain.
  • Counseled parents on topics such as nutrition, hygiene, and discipline methods related to caring for a child at home.

Personal Support Worker

Brantford General Hospital
Bradford, Ontario
11.2023 - 11.2024
  • Administered medications according to physician's orders and monitored responses to treatment regimens.
  • Observed patients' clinical conditions while providing direct patient care services.
  • Contributed to case reviews of client status and progress.
  • Contacted medical providers on behalf of clients to follow up on appointments.
  • Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
  • Assessed the physical condition of patients and identified health problems requiring further medical intervention.
  • Transported clients to medical appointments or other destinations as needed.
  • Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
  • Organized paperwork related to patient treatments and maintained accurate records.
  • Worked closely with clinical staff to support therapeutic and behavioral plans.
  • Maintained detailed records of services performed on clients.
  • Consulted with the client care team to continually update care plans.

Personal Support Worker

WeCare4u Agency
London, Ontario
03.2022 - 04.2024
  • Administered medications according to physician's orders and monitored responses to treatment regimens.
  • Observed clinical conditions of patients while providing direct patient care services.
  • Partnered with registered nurses and physiotherapists to provide care to patients.
  • Educated families about the patient's condition and provided support during difficult times.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Built strong and trusting rapport with clients and loved ones.
  • Maintained daily living standards by assisting clients with personal hygiene needs.
  • Transported clients to medical appointments or other destinations as needed.
  • Recorded vital signs, including temperature, pulse, respiration rate and blood pressure.
  • Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
  • Responded promptly to emergency situations involving clients' safety or well-being.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Maintained a safe environment for clients by ensuring all equipment is properly stored when not in use.
  • Followed care plan and directions to administer medications.
  • Followed safe lifting and transferring techniques to transport residents.
  • Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
  • Monitored changes in client behavior and reported any concerns to nursing staff.

Cleaner

Hella Maid
Burlington, Ontario
06.2021 - 12.2021
  • Cleaned and polished furniture, fixtures, and other surfaces.
  • Interacted positively with residents while cleaning apartments and common areas.
  • Made beds with clean linens.
  • Washed windows and walls.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Disinfected bathrooms and eliminated mold and soap scum from shower stalls and bathtubs.
  • Took out garbage regularly.
  • Coached new housekeeping personnel by demonstrating approved cleaning procedures.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Replaced light bulbs when necessary.
  • Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
  • Swept and mopped hardwood floors.
  • Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
  • Loaded dishwashers when necessary.
  • Sorted and counted linens and organized in storage areas.
  • Vacuumed carpets and floors.
  • Sanitized kitchen counters, wiped down cabinets and swept and mopped floors.

Crew Member

Tim Hortons
Hamilton, Ontario
08.2020 - 10.2021
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Upheld high standards of productivity and quality in operations.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Tailored orders to address customer allergies and gluten concerns.
  • Prepared quality products while maintaining portion control and presentation within service goal times.
  • Prepared beverages such as coffee, smoothies and milkshakes according to company standards.
  • Entered orders into a computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Presented orders to guests within anticipated service times.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Served food and beverages at take-out counters to provide fast service to waiting guests.
  • Organized and restocked supplies to support operations and team productivity.

Pandemic Screener

Oakville Trafalgar Memorial Hospital
Oakville, Ontario
04.2021 - 07.2021
  • Offered protective masks and face shields to guests.
  • Coordinated with security personnel to manage the flow of traffic during peak screening times.
  • Assisted in the distribution of masks and hand sanitizers to individuals entering the facility.
  • Provided guidance to healthcare professionals regarding best practices during a pandemic situation.
  • Monitored and reported on screening process efficiency and suggested improvements.
  • Utilized personal protective equipment (PPE) properly to minimize the risk of COVID-19 transmission.
  • Greeted, guided and offered assistance to patients and visitors.
  • Maintained accurate records of screenings for health department compliance.
  • Offered information, support and comfort to patient families.
  • Performed basic, non-invasive medical assistant duties.
  • Distributed COVID-19 FAQ and educational material with daily status updates to increase awareness.
  • Provided support and information to individuals who were anxious or had questions about COVID-19.

Personal Assistant

Clover's Foot Care Services
Burlington, Ontario
01.2018 - 01.2020
  • Documented key information from each service visit into detailed reports.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Ordered and maintained supply inventory for the medical office.
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
  • Answered phones promptly and directed calls appropriately.
  • Assisted with filing of medical records and documents, maintaining accurate electronic files.

Education

Certificate - Personal Support Worker

Anderson College
Hamilton, ON
12-2021

Skills

  • Patient assessment
  • Medication administration
  • Vital signs monitoring
  • Care plan development
  • Clinical documentation
  • Client transportation
  • Emergency response
  • Behavioral support
  • Time management
  • Health promotion
  • Problem solving
  • Record keeping
  • Crisis intervention
  • Recreational activities
  • Patient care
  • Mobility assistance
  • Privacy and confidentiality
  • Personal hygiene assistance
  • Verbal and written communication
  • Compassionate care
  • Geriatric care
  • Medication organization
  • Healthcare documentation
  • Fall prevention
  • Palliative care
  • Dementia care
  • COVID-19 safety policies

Certification

  • CPR & 1st Aid Training
  • Medication Administration Training
  • Medical Terminology

Timeline

Personal Support Worker

Brantford General Hospital
11.2023 - 11.2024

Personal Support Worker

VON
08.2023 - 12.2024

Personal Support Worker

WeCare4u Agency
03.2022 - 04.2024

Cleaner

Hella Maid
06.2021 - 12.2021

Pandemic Screener

Oakville Trafalgar Memorial Hospital
04.2021 - 07.2021

Crew Member

Tim Hortons
08.2020 - 10.2021

Personal Assistant

Clover's Foot Care Services
01.2018 - 01.2020

Certificate - Personal Support Worker

Anderson College

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Mellicia O'Connor