Melleshea Wilson-Hartley
Edmonton,AB
Summary
Dedicated Support Worker who provides exceptional professional care and implements appropriate interventions. Utilizes variety of resources to identify unique needs and assist vulnerable populations. Adept at establishing strong rapport with individuals and families from diverse backgrounds.
Overview
22
22
years of professional experience
Work History
Follow-Up Support Worker
E4C - Edmonton City Centre Church Corporation
03.2022 - Current
- Empower participant of Rapid Rehousing Program to maintain tenancy
- Mentoring participants in acquiring skills for positive community engagement with respect to Residential Tenancy Act
- Connects individuals and families to community supports to improve quality of life
- Help to foster positive relation between participants, and landlords.
Community Disability Practitioner
Independent Advocacy
12.2020 - 05.2021
- Used knowledge of computer skills for email, research on internet and Microsoft office documents
- Maintained daily written records of based on agency standards
- Monitor, distribute and track individual’s finances
- Provided personal care, and used safety and approved transfer techniques for lifting.
Assistant Coordinator
Community-Based Rehabilitation (formerly, 3D Project)
02.2010 - 11.2010
- Assisted adults and adolescence with disabilities, activities included; encouraging inclusion and positive interaction among clients, meal preparation, toileting, washing hands, and grooming
- Facilitated indoor and outdoor activities for clients; games, devotion sessions, reading and physical exercise
- Worked in leadership role in absence of supervisor for two weeks.
Store Clerk
M & H Beauty Supplies Store
07.2001 - 05.2003
- Acted in leadership role on behalf of manager during their absence
- Displayed professionalism, and good customer service skills; by managing conflict well, being friendly, helpful, and attentive to customer
- Instrumental in boosting sales; assisted with cashiering duties.
Education
Settlement Studies
NorQuest College
Edmonton, AB08.2020
Community Support Worker Certificate -
NorQuest College
Edmonton, AB06.2019
Social Service Certificate -
University of The West Indies
Kingston, JA06.2012
Skills
- High-Risk Populations Identification
- Service Accessibility Improvements
- Case Documentation
- Referral Coordination
- Client Advocacy
Volunteer Experience
Student Ambassador Volunteer, 2019, 2020, NorQuest College, RBC, Edmonton, AB, Greeted and directed new students at NorQuest Open House, Helped with setting up, decorating and cleaning up during and after events, Worked individually and in group during private staff and faculty functions
Training
Mental Health First Aid, 10/2023 Trauma Informed Care, 05/2022 QPR Certificate, 05/2022, E4C, Edmonton, AB ASIST Training, 06/2022 FOIP – Focus on Privacy Training, 03/2022 Psychological Care in First Aid, 04/2022 Standard First Aid, CPR C + AED, 12/2020
Languages
English
Full Professional
Timeline
Follow-Up Support Worker
E4C - Edmonton City Centre Church Corporation
03.2022 - Current
Community Disability Practitioner
Independent Advocacy
12.2020 - 05.2021
Assistant Coordinator
Community-Based Rehabilitation (formerly, 3D Project)
02.2010 - 11.2010
Store Clerk
M & H Beauty Supplies Store
07.2001 - 05.2003
Settlement Studies
NorQuest College
Community Support Worker Certificate -
NorQuest College
Social Service Certificate -
University of The West Indies
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