Mellanni Men
MANSION KITCHEN AND BARS
Toronto,ON
2
Languages
1
Certification
12
years of professional experience
Organized and adaptable operations professional with more than 10 years of experience in customer service, team leadership, workflow coordination, staff training, inventory management and daily business operations. Familiar with Microsoft Office, Microsoft Excel and Microsoft Outlook for organizing information, managing workplace communication, and supporting daily operational tasks. Experienced in developing procedures, improving team efficiency, resolving customers' concerns, and following the company policies and standards. Recognized for strong communications, sound judgement, initiative, problem-solving, attention to detail, and the ability to manage competing priorities in high-volume environments.
Fluent in English and Cambodian.
Work History
Bartender
2 Years 10 Months- Manage service responsibilities in a fast-paced, high-volume environment while maintaining accuracy, professionalism, and attention to detail.
- Coordinate with team members to support efficient workflows during peak operating periods.
- Prepare customized beverages and provide attentive, personalized service to meet customer needs.
- Maintain an organized work area and follow workplace policies, procedures, and safety standards.
- Build positive customer relationships through clear communication and professional service.
- Support and mentor junior bartenders on menu offering, service expectations, and best practice.
- Respond to customer requests and concerns in a calm, respectful, and professional manner.
- Adapt quickly to changing customer and operational needs.
OPERATION MANAGER
4 Years 4 Months- Developed and implemented systems and procedures to improve operational quality and team efficiency.
- Coordinated inventory and supply-chain activities to support the timely and accurate delivery of goods and service.
- Coordinated inventory and supply-chain activities to ensure timely, accurate delivery of goods and services.
- Supervised operations staff and supported compliance with company policies, procedures, and service standards.
- Recruited, hired, onboarded, and trained employees.
- Helped establish internal functions and clarify role responsibilities for new personnel.
- Communicated operational expectations, procedure, and workflow changes clearly to employees.
- Addressed customer concerns and operational issues with sound judgement and tact to maintain positive relationships.
- Supported employees in resolving difficult customer situations while maintaining positive client relationships.
- Supported employees in resolving difficult customer situations while maintaining positive client relationships.
Server Manager
4 Years 5 Months- Led a team of servers to consistently support customer-service and sales targets.
- Trained staff on order management, service quality, customer interactions, and workplace expectations to enhance overall team performance.
- Monitored service operations and provided timely support to staff when issues arose.
- Handled customer complaints professionally and used problem-solving skills to maintain customer satisfaction.
- Handled customer complaints professionally and used problem-solving skills to maintain customer satisfaction.
- Built positive relationships with guest through attentive and personalized service.
- Cultivated positive relationships with guests through attentive and personalized service, fostering repeat business.
- Coordinated various tasks to ensure smooth service operations. while prioritizing customers needs and maintaining service quality.
Sales Associate
2 Years 5 Months- Assisted customers with product selection and checked inventory availability across store locations.
- Maintained organized sales-floor displays and restocked merchandise to support product availability.
- Prepared merchandise for the sales floor by pricing and tagging products.
- Processed cash, cards, and other POS transactions accurately.
- Followed daily procedures while balancing customer service, sales, and stock-related responsibilities.
- Communicated professionally with customers and coworkers in a busy retail environment.
- Maintained a calm demeanor and professionally managed customer concerns.
- Organized racks and shelves to maintain store presentation and promote merchandise.
- Rotated stock and restocked shelves to maintain product availability and appearance.
- Provided accurate information about products, store inventory, and merchandise availability.
Education
High School Diploma
Skills
Customer service and client relations
Staff supervision and team leadership
Recruitment
onboarding
and training
Administrative and operational support
Workflow planning and coordination
Process and procedure improvement
Inventory and records maintenance
Supply chain coordination
Microsoft Office
Microsoft Excel - working knowledge
Microsoft Outlook - working knowledge
Email communication and coordination
Problem-solving and conflict resolution
Multitasking and prioritization
Time management
Policy and procedure compliance
Written and verbal communication
Sound judgment and decision-making
Tact
diplomacy
and professionalism
Team collaboration and independent work
Languages
English
Native or Bilingual
Cambodian
Native or Bilingual
Certification
- Standard First Aid Certified
- CPR Certified
- Smart Serve Certified
Timeline
Bartender
MANSION KITCHEN AND BARS
10.2023 - CurrentRead More
OPERATION MANAGER
LA Fitness
06.2021 - 10.2025Read More
Server Manager
Pickle Barrel
12.2016 - 05.2021Read More
Sales Associate
Forever XXI
09.2014 - 02.2017Read More
Westview Centennial Secondary School
High School Diploma
Read More