Mella F. Toka
Sacramento
Summary
Highly motivated employee with administrative & customer service experience that require leadership, teamwork, and effective communication skills. Looking to join a company that will utilize my skills to increase performance and meet company goals and objectives.
Overview
6
6
years of professional experience
Work History
Leasing Consultant
MG Properties
07.2024 - Current
- Meeting potential renters and guiding them on tours of available units
- Following up on leads for potential renters
- Performing background checks, credit checks and other responsibilities to see if prospective renters are qualified
- Preparing leasing documents for potential renters using property standards and regulations
- Handling the collection of rent payments, security deposits and application fees
- Keeping residents informed of any changes to rental agreements or upcoming property issues
- Building a rapport with current tenants to give them personalized service
- Keeping an eye on community facilities such as mailrooms, fitness centers and laundry rooms
Bank Teller
Golden 1 Credit Union
10.2022 - 07.2024
- Serves customers by completing account transactions
- Provides account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, and recording night and mail deposits
- Sells cashier’s checks, traveler’s checks, and series e bonds
- Records transactions by logging cashier’s checks, traveler’s checks, and other special services; preparing currency transaction reports
- Reconciles cash drawer by proving cash transactions, counting, and packaging currency and coins
- Maintains supply of cash and currency and turns in excess cash and mutilated currency to head teller
- Complies with bank operations and security procedures by participating in all dual-control functions, maintaining customer traffic surveys, auditing other tellers’ currency, and assisting in certification of proof
- Maintains customer confidence and protects bank operations by keeping information confidential
- Contributes to team effort by accomplishing related results as needed.
Assistant Manager
Extra Space Storage
01.2022 - 10.2022
- Provide excellent customer service
- Meet sales goals through unit rentals, unit insurance, and moving supplies
- Guide new customers through rental processes and agreements
- Maintain facilities - sweeping, mopping, changing light bulbs, etc
- Work independently on daily tasks as well as cooperating with team members
- Run errands for the facility and travel to other store locations
Chevron Gas Station
06.2019 - 01.2022
- Processes monetary transactions (i.e., giving and receiving change, etc.) including cash, checks, gift certificates, travelers’ checks, food stamps, processing coupons, and refunds
- Maintains knowledge of current product location, monitors UPC codes and ensures proper pricing
- Maintains clean, neat and properly stocked check stand and ensures safe and secure work area
- Stocks, prices, and rotates merchandise.
Education
Diploma -
High School Calvine High School
Elk Grove, CASkills
- Success in leading teams with the ability to plan, organize and manage multiple projects and set priorities
- Capability to identify and understand issues, problems and opportunities while providing solutions
- Superb communication skills; Writing, verbal & listening
- Great attention to detail and year of customer service experience
Timeline
Leasing Consultant
MG Properties
07.2024 - Current
Bank Teller
Golden 1 Credit Union
10.2022 - 07.2024
Assistant Manager
Extra Space Storage
01.2022 - 10.2022
Chevron Gas Station
06.2019 - 01.2022
Diploma -
High School Calvine High School
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