Melisssa Bliss
Vancouver,British Columbia
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Overview
15
15
years of professional experience
Work History
Restaurant Manager
JOEY Restaurant Group
06.2015 - Current
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Analyzed sales data to identify trends and adjust ensure maximum profitability.
Personal Assistant
Ascent Real Estate
07.2013 - 08.2015
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
Retail Store Manager
YMINC- Group
09.2008 - 05.2012
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Managed store organization, maintenance, and purchasing functions.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Education
No Degree - Psychology
Kwantlen Polytechnic University
Surrey, BCSkills
- Labor and Profit Orientated
- Personnel Recruiting
- Inventory Control
- Goals and Performance
- Food and Beverage Knowledge
- Staffing and Sales Reporting
Timeline
Restaurant Manager
JOEY Restaurant Group
06.2015 - Current
Personal Assistant
Ascent Real Estate
07.2013 - 08.2015
Retail Store Manager
YMINC- Group
09.2008 - 05.2012
No Degree - Psychology
Kwantlen Polytechnic University
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