Melissa Sewwandi Mathew

Training & Development Design Solutions

• Work in partnership with internal teams to support development of training programs, tools, and processes to meet the needs and objectives of specific target audiences (advisors, field management and operational support).
• Support development of cost effective and efficient training programs.

Business Development (BD) Process Improvement

• Support on training programs and large BD events with overall logistics.

Support rollout of new products and programs to BD

• Support creation of project plans for training initiatives that touch multiple business partners in order to implement to the field.
• Work with team members and leaders to provide input on proposed solutions for strategic initiative timelines.
• Liaise with, and provide progress updates to project sponsors and senior leaders.

• Provides administrative support to the Department Head
• This includes maintaining calendar events related to academic activities, planning and preparation of Accreditation visits and associated reports, general correspondence and booking travel, etc
• Prepares Shared Health DI Medical Director & UofM Department Head meetings
• Works in conjunction with the Business Manager, and Shared Health team to assists with the completion of HR paperwork for both the UofM and Shared Health
• Assists with on-boarding and off-boarding physicians, staff, and students
• Acts as the Department's Promotion and Tenure Administrator
• Maintains up-to-date accurate records of faculty members rounds attendance on Excel
• Provides administrative support to various committees of the Department of Radiology by scheduling meetings, and preparing agendas
• Provides support by taking, transcribing, distributing and editing Minutes, and follows up on business arising from Minutes
• Performs other related duties as required or assigned.

• Assisted the Compliance Department with the analysis required to support the compliance structure of the firm, branch audit analysis and reporting, complaint and investigation analysis, Advisor communication monitoring, and maintaining intranet site and materials
• Reported to the Vice-President, Compliance and Supervision.

• Facilitated the implementation of new products and services in the Group Retirement Services industry by communicating objectives across clients, teams, and departments, assigning multi-phase activities to appropriate personnel, and coordinating timeline's to ensure successful launch
• Lead meetings and communications with staff from various departments
• Developed presentations, Excel spreadsheets, and Word documents used in various departments throughout the lifespan of related projects.

• Received and screened incoming phone calls, answered routine inquiries and forwarded callers to appropriate personnel, greeted and directed visitors
• Developed a wide variety of letters, memorandums, forms, graphs, Rolodex cards, schedules, doctors forms, etc
• For all Departments
• Maintained the Resident database and performed a wide range of reports for all Departments.

• Received and processed member transactions
• Acknowledged customer issues and resolved their problems quickly and efficiently
• Managed and reconciled daily cash holdings while promoting a wide range of financial products and services offered by CCCU.

• Provided assistance for Economics Professor, Dr
• Dennis Ng for the following courses: Introduction to Macroeconomics, Corporate Finance, Modern Microeconomics
• Proctored examinations and provided assistance during examinations
• Graded examinations.

• Worked at the front counter of library circulation, assisted library users with any inquiries or troubleshooting
• Processed books, materials, and I.D
• Cards entering or returning from circulation or reserve areas using an automated circulation system
• Performed shelf reading to locate mis-shelved materials and ensure resources are shelved correctly.

• Removed machines off patients.
• Cleaned beds and machines after patients leave.
• Laundry and general cleaning of the clinic.