Melissa Brown
Elk Grove
Summary
Experienced manager skilled in directing and enhancing operations through the implementation of effective employee motivational strategies and strict policy enforcement. Proficient in staying updated on industry best practices, market trends, and regulatory requirements to ensure optimal performance of operations. Talented leader with an analytical approach to business planning and a knack for day-to-day problem-solving.
Overview
18
18
years of professional experience
Work History
SLBP Operation Manager
Car Registration Inc.
10.2016 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Administrative Clerk
Sherman Leohr Custom Tile
04.2014 - 10.2016
- Entered data into system and updated customer contacts with information to keep records current.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
- Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
- Contributed to project success by providing administrative support to various teams as needed.
Store Manager
Solaire Tans
08.2012 - 04.2014
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Clerk
Raleys
11.2006 - 08.2011
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Boosted departmental collaboration by coordinating schedules and facilitating communication between teams.
- Optimized office space usage, arranging workstations to maximize productivity.
- Managed inventory supplies to prevent shortages, ordering necessary items before depletion.
- Created and maintained detailed records of all office activities.
Education
Diploma -
Mira Loma High School
06.2007
Skills
- Team leadership
- Time management
- Complex Problem-solving
- Staff management
- Decision-making
- Operations management
- Project planning
- Performance management
- Clear communication
- Coaching and mentoring
- Data analysis
Timeline
SLBP Operation Manager
Car Registration Inc.
10.2016 - Current
Administrative Clerk
Sherman Leohr Custom Tile
04.2014 - 10.2016
Store Manager
Solaire Tans
08.2012 - 04.2014
Clerk
Raleys
11.2006 - 08.2011
Diploma -
Mira Loma High School
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