Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Work Availability
Timeline
Hi, I’m

Melissa Saadat Motlagh

Vancouver,BC
How many ideas have there been in the history of the human race that were unthinkable ten years before they appeared?
Fyodor Dostoevsky
Melissa Saadat Motlagh

Summary

Talented Manager with expert team leadership, planning, and organizational skills built during a successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and a results-driven approach.

Overview

14
years of professional experience
1
Certification

Work History

London Drug
Vancouver, BC

Cosmetic Department Clients’ Advisor
02.2022 - Current

Job overview

  • Led service and clients’ advice to generate numerous sales leads with conversion rate of 85% sales.
  • Deploying events and promotions through CRM and overachieving semi-annual targets by 300%.
  • Executed customer service and attend to clients’ issues and requirements leading to 10% customer retention improvement.
  • Pinpointed sales forecasting issues and resolve product shortage by 90% and aging stock issues by 100%.
  • Created new stream of clients with tailor-made beauty advice and increase new clients’ rates by 45%.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Proved successful working within tight deadlines and fast-paced atmosphere.

Maat Full Advertising Agency
UAE- Iran, Dubai-Tehran

Head of PR Department
02.2016 - 12.2021

Job overview

  • Conducted social media PR for international brands such as Unilever’s CSR campaign and created 22,000,000 views in less than 15 days.
  • Increased company’s large international client portfolio like Unilever, L'Oréal, Sephora, Huawei, and Samsung and optimize turnover by 260% in the first annum.
  • Replaced old fashion and traditional PR activities with new methods and win EMEA best PR agent award.
  • Created strategic partnership with MEA Ogilvy PR (among the world’s top 3 PR agencies).
  • Carried out day-day-day duties accurately and efficiently.

Golden Era (FMCG, personal care)
Tbilisi, Georgia

Marketing and PR Manager
01.2013 - 01.2016

Job overview

  • Executed PR and marketing campaign for Nature Organics personal care and increased sales by 50% in a quarter.
  • Improved brand awareness by 23% and optimized brand image by 16% during one year.
  • Supervise edited articles, web content, advertising copy, written periodicals, and publications for internal and external audiences.
  • Built professional relationships with distributors, customers, and media staff by attending trade shows.

Samsung Electronics, Nokia PR agency
Dubai-Tehran, UAE & Iran

Head of Marketing HGK
03.2008 - 12.2012

Job overview

  • Conducted market research, analysis, and PR strategy planning to surpass all targets in 4 months
  • Led Nokia and Samsung Electronics PR, press conferences, events, and social media campaigns.
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.

Education

UCW (University Canada West)
Vancouver, BC, Canada

MBA from Marketing Management
03.2023

Azad University
Tehran, Iran

BBA from Business Administration

Skills

  • Customer service & Customer Satisfaction Retail and sales merchandising
  • Leadership, teamwork, and sales management CRM and customer experience management
  • Analytical and creative problem resolutions Cross-functional, social networking
  • Certificates
  • Media networking and communication FACC
  • Self-Motivated
  • G-Suite
  • Flexible and Adaptable

Additional Information

  • Awards , London Drug, Highest Level of Customer Service & Satisfaction Voluntary activities 2-Page 2-Page Coaching and consulting marketing and PR for startups and SMBs.

Certification

  • Media networking and communication
  • FACC (Financial Accounting and Cash Control)
  • DMI (Digital Marketing Intelligence)
  • PR (general and new methods).
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Cosmetic Department Clients’ Advisor

London Drug
02.2022 - Current

Head of PR Department

Maat Full Advertising Agency
02.2016 - 12.2021

Marketing and PR Manager

Golden Era (FMCG, personal care)
01.2013 - 01.2016

Head of Marketing HGK

Samsung Electronics, Nokia PR agency
03.2008 - 12.2012

UCW (University Canada West)

MBA from Marketing Management

Azad University

BBA from Business Administration

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Melissa Saadat Motlagh